Commercial Relationship Manager managing commercial relationships in food, beverage, and agribusiness sectors. Responsible for portfolio growth and client relations in a hybrid work environment.
About the role
- National Sales Manager leading OEM Partnerships team within Consumer Distribution. Transforming strategy into execution while fostering relationships in the automotive sector.
Responsibilities
- Lead, coach and performance‑manage a national team of Account Managers and Internal Account Managers, ensuring consistent delivery of sales, customer and conduct outcomes across the OEM network of retailers
- Own the national OEM sales strategy, translating strategic objectives into clear plans, priorities and measures for Account Managers
- Drive growth and profitability across consumer lending products including PCP, HP and Contract Hire, through effective portfolio and pipeline management
- Act as the senior escalation point for key OEM and strategic dealer group relationships, supporting Account Managers with complex negotiations and issues
- Embed a strong conduct, regulatory and risk culture across the team, ensuring adherence to Wholesale Lending, Intermediary Conduct Risk and Group Conduct Strategy
- Work closely with Distribution leadership, Product, Credit, Risk, Operations and Platform teams to deliver integrated propositions and digital initiatives
- Lead regular performance reviews, coaching sessions and talent development conversations with Account Managers to drive productivity, capability and engagement
- Set clear expectations and critical metrics for the Account Manager team, using MI and insight to identify trends, risks and opportunities
- Support Account Managers in delivering Business Performance Reviews with retailers and dealer groups, ensuring robust action planning and follow‑through
- Oversee the delivery of national sales initiatives, campaigns and digital integrations across OEM and dealer networks
- Ensure customer complaints and critical issues are handled effectively, fairly and in line with Treating Customers Fairly principles
- Champion continuous improvement, transformation and change initiatives across the Distribution channel
- Build strong senior‑level relationships with the OEM, dealer principals and internal partners, acting as a trusted partner and brand ambassador
Requirements
- Strong senior leadership capability, with experience leading and developing field‑based sales or account management teams
- Proven ability to translate strategy into execution through others, driving consistent outcomes at scale
- Excellent communication, influencing and partner management skills, including engagement at OEM and senior dealer level
- Strong commercial and financial skills, with the ability to interpret performance data and drive corrective action
- A robust understanding of risk, conduct and regulatory environments, with experience embedding these standards through teams
- The confidence to challenge constructively, make balanced decisions, and lead through change
- Working knowledge of the automotive sector, including OEM and dealer operating models
- Experience managing or overseeing Wholesale Lending portfolios
- Experience leading through business transformation, digital change or new proposition delivery
- A background in customer‑centric sales environments with a strong conduct and compliance focus
Benefits
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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