Company Secretary managing corporate governance at dsm - firmenich in India. Handling board meetings, compliance, and corporate documentation with strong legal expertise.
About the role
- Commercial Virtual Assistant Associate at Lloyds Banking Group transforming customer support through AI solutions. Enhancing virtual assistant interactions and shaping technical roadmaps for improved customer experience.
Responsibilities
- Review customers virtual assistant interactions to identify areas for improvement, increasing customer satisfaction and user experience
- Gather data and regularly report on performance, using insight to drive optimisations and shape the backlog/roadmap
- Shape the technical roadmap of the Virtual Assistant, to drive personalisation and improve customer experiences and efficiencies using AI
- Collaborate with product managers, maintaining an understanding of upcoming digital journey changes to ensure the VA is kept up to date
- Collaborate with developers, communicating and sharing requirements, managing the VA’s build and deployments
- Stay updated with the latest trends and advancements in AI, personalisation and VA technologies
Requirements
- Experience working with backend logic, content configuration or conversational design within digital products, virtual assistants or automated support tools.
- A strong interest in AI‑powered customer support, with the ability to refine scripts, train models and optimise intent recognition to improve accuracy and personalisation.
- Confidence analysing customer interaction data and using insight to make evidence‑based decisions that shape the Virtual Assistant’s roadmap.
- Ability to collaborate closely with developers — translating customer needs and business requirements into clear, actionable updates for the VA’s backend configuration and build cycles.
- Proven experience influencing or contributing to customer journey improvements across digital channels.
- A proactive approach with natural curiosity, always seeking opportunities to enhance the VA’s performance, evolve automation, and streamline online support.
- Strong partner skills, able to build trust and influence colleagues across BCB, Digital Channels and Product teams.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus.
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 28 days’ holiday, with bank holidays on top.
- A range of wellbeing initiatives and generous parental leave policies.
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