Senior Account Executive managing client relationships in employee benefits for CBIZ Inc. Build strategic client relationships and coordinate service activities in a hybrid work environment.
About the role
- Sr. Account Director at LiveRamp managing strategic Brand customer relationships and improving customer engagement. Collaborating across teams to drive amazing customer experiences with a focus on value and growth.
Responsibilities
- Invest significantly in building and nurturing executive-level customer relationships with LiveRamp’s most strategic Brand customers and manage a portfolio of clients end-to-end
- Champion customer-centricity across LiveRamp, and collaborate across internal teams to improve the customer journey
- Partner with cross-functional teams. Evolve the tools, processes, and strategy for customer engagement and segmentation as LiveRamp’s Brands business continues to grow
- Be dedicated to continuously improving customer health, ensuring customers are adopting LiveRamp products and solutions
- Coach and mentor CSMs of the Brands Customer Success team, while sharing best practices in Customer Success as needed
- Effectively identify and lead cross-functional initiatives to improve the customer experience
- Address challenging customer requests and engage in issue resolution as needed
- Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders
- Lead renewal strategy and forecasting with rigor: run mitigation sessions, coach to value-selling methodology, challenge assumptions, and maintain renewal forecast accuracy. This includes contract negotiation and its corresponding paperwork
- Ensure customers realize value and adoption, coaching teams to become trusted advisors who demonstrate wins and drive long-term growth
Requirements
- Enterprise B2B SAAS CSM experience, with specific emphasis on Media Buying & Measurement and Collaboration or Identity
- Minimum of 5 yrs as CSM/Account Director, or 8+ years customer facing with 2 in CS
- History of growth in seniority of roles or size of accounts preferred
- Must have experience with accounts $2M+ in ARR, or negotiation and project management skills
- Nice to have experience in managing 3-5 highly strategic accounts
- Or have experience managing 20+ $500k+ accounts at once
- Familiarity with LiveRamp and its role in ecosystem, either from brand client or platform side
- Familiarity with Clean Room solutions, Measurement and/or Collaboration use cases
- Familiarity with Salesforce or other CRM Software
- Experience drafting and delivering QBRs, executive summaries
- Experience managing renewals and partnering with Sales on upsells/cross-sells
Benefits
- Work with talented, collaborative, and friendly people who love what they do.
- We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
- Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
- LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives.
- Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
- Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.
- Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)
- A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you're located
Job title
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Degree requirement
No Education Requirement
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