Head of Customer Service managing order execution from Singapore hub. Leading order management for affiliates and ensuring customer service excellence across APAC region.
About the role
- Customer Service Specialist for global logistics managing sea freight imports in a growing company. Join to shape the future of international logistics with customer-oriented duties.
Responsibilities
- Smooth processing of sea freight import orders
- Advising customers, defining terms and preparing quotations
- Creating bookings with relevant carriers
- Monitoring shipping schedules
- Procurement of transport services
Requirements
- Completed commercial training, e.g., as a Freight Forwarding and Logistics Clerk
- Ideally, some initial experience in the described area
- Good English skills (at least B2 level)
- Confident use of common MS Office applications
- Reliable and efficient working style to respond competently to short-notice changes in day-to-day operations
- Team-oriented communication for close and smooth collaboration with customers, partners and internal stakeholders
Benefits
- Security and stability: A permanent employment contract with a growth-oriented company and a strong location in Nuremberg.
- A modern, bright office and comprehensive IT equipment provide a pleasant working environment.
- Career development: Take advantage of individual development opportunities and assume responsibility from day one.
- We support your professional development and give you room for your own ideas and projects.
- Collaboration and team spirit: Become part of a close-knit team that values genuine camaraderie.
- Enjoy a collegial atmosphere with regular team events that strengthen exchange and cooperation.
- Flexibility: Benefit from the option to work remotely/mobile up to 2 days per week.
- We rely on trust and offer a balanced work–life balance.
- Health promotion: Stay fit and healthy with our comprehensive health program, including corporate fitness, workplace health management (BGM), sports events and health days.
- Mobility: Benefit from our bicycle leasing via JobRad to travel in an environmentally friendly and cost-effective way.
- Financial benefits: Look forward to attractive bonuses for employee referrals, exclusive discounts on fashion, leisure, travel & technology, as well as company pension schemes and capital-forming benefits.
- Innovation and recognition: Contribute your ideas and benefit from our idea-management system with a bonus scheme.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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