About the role

  • Account Director leading client relationships and strategic discussions at LimeLight Marketing, a digital marketing agency specializing in ecommerce.

Responsibilities

  • Leads high-level strategic discussions to position the agency as a partner in the client’s long-term success.
  • Identifies and secures significant growth opportunities across multiple accounts.
  • Builds client loyalty by exceeding expectations and consistently delivering measurable results.
  • Partners with account team members to ensure consistent service quality and supports the development of account staff through day-to-day collaboration.
  • Influences the development of new agency services or capabilities based on client needs and industry trends.
  • Develops and communicates high-impact strategies that influence client business success at a strategic level.
  • Anticipates industry shifts and positions clients to capitalize on emerging opportunities.
  • Identifies and mitigates risks associated with strategic initiatives while maintaining long-term objectives.
  • Contributes to the account team's collective strategic capability through shared learnings and collaborative problem-solving.
  • Leverages understanding of ecommerce platforms, marketing technology, and digital analytics to identify strategic opportunities and position solutions credibly with client stakeholders.
  • Mentors team members on effectively positioning technical solutions to clients.
  • Drives a culture of transparency and accountability in all communication and collaborative efforts.
  • Represents the agency in high-stakes meetings, demonstrating exceptional communication skills.
  • Develops and refines communication strategies that align with organizational goals and client success.
  • Resolves complex conflicts diplomatically while maintaining strong relationships across all stakeholders.

Requirements

  • 5+ years of marketing experience with at least 3 years in an agency account management role
  • Bachelors degree in marketing, communications or related field
  • Experience with inbound and outbound marketing tactics, as well as digital marketing channels — particularly search engine optimization (SEO), search engine marketing, content marketing, social media, email, and websites
  • Ability to interpret data and reporting from platforms including GA4, Klaviyo, Google Ads, and ecommerce platforms to inform strategic recommendations.
  • A strong technical aptitude to confidently engage in conversations related to marketing and development projects.
  • Experience in customer journey mapping, funnel mapping, and persona development
  • Proven analytical and problem-solving skills
  • Ability to analyze and inform on marketing data and make recommendations
  • Ability to efficiently manage multiple projects simultaneously while working against tight deadlines
  • Proficient in writing clear, concise, detailed briefs
  • Proven experience working with multiple client personalities and communicating in a timely and effective manner
  • A desire to work both at a strategic level and tactically on projects and campaigns.
  • Excellent decision-making skills
  • Self-motivated and results-driven.

Benefits

  • Health insurance
  • Flexible vacation
  • Flexible schedule with ½ day Fridays
  • 10 company paid Holidays
  • Extended Holiday Break between Christmas Eve and New Years Day
  • Remote work stipend
  • Paid maternity and paternity leave
  • Employee and client referral bonuses
  • Dedicated time for health and wellness, including group workouts and wellness bonus
  • Collaborate with diverse members across teams with weekly group learning opportunities
  • Epic company Christmas party
  • Simple IRA Match up to 3%

Job title

Account Director

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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