Account Director leading client relationships and strategic discussions at LimeLight Marketing, a digital marketing agency specializing in ecommerce.
Responsibilities
Leads high-level strategic discussions to position the agency as a partner in the client’s long-term success.
Identifies and secures significant growth opportunities across multiple accounts.
Builds client loyalty by exceeding expectations and consistently delivering measurable results.
Partners with account team members to ensure consistent service quality and supports the development of account staff through day-to-day collaboration.
Influences the development of new agency services or capabilities based on client needs and industry trends.
Develops and communicates high-impact strategies that influence client business success at a strategic level.
Anticipates industry shifts and positions clients to capitalize on emerging opportunities.
Identifies and mitigates risks associated with strategic initiatives while maintaining long-term objectives.
Contributes to the account team's collective strategic capability through shared learnings and collaborative problem-solving.
Leverages understanding of ecommerce platforms, marketing technology, and digital analytics to identify strategic opportunities and position solutions credibly with client stakeholders.
Mentors team members on effectively positioning technical solutions to clients.
Drives a culture of transparency and accountability in all communication and collaborative efforts.
Represents the agency in high-stakes meetings, demonstrating exceptional communication skills.
Develops and refines communication strategies that align with organizational goals and client success.
Resolves complex conflicts diplomatically while maintaining strong relationships across all stakeholders.
Requirements
5+ years of marketing experience with at least 3 years in an agency account management role
Bachelors degree in marketing, communications or related field
Experience with inbound and outbound marketing tactics, as well as digital marketing channels — particularly search engine optimization (SEO), search engine marketing, content marketing, social media, email, and websites
Ability to interpret data and reporting from platforms including GA4, Klaviyo, Google Ads, and ecommerce platforms to inform strategic recommendations.
A strong technical aptitude to confidently engage in conversations related to marketing and development projects.
Experience in customer journey mapping, funnel mapping, and persona development
Proven analytical and problem-solving skills
Ability to analyze and inform on marketing data and make recommendations
Ability to efficiently manage multiple projects simultaneously while working against tight deadlines
Proficient in writing clear, concise, detailed briefs
Proven experience working with multiple client personalities and communicating in a timely and effective manner
A desire to work both at a strategic level and tactically on projects and campaigns.
Excellent decision-making skills
Self-motivated and results-driven.
Benefits
Health insurance
Flexible vacation
Flexible schedule with ½ day Fridays
10 company paid Holidays
Extended Holiday Break between Christmas Eve and New Years Day
Remote work stipend
Paid maternity and paternity leave
Employee and client referral bonuses
Dedicated time for health and wellness, including group workouts and wellness bonus
Collaborate with diverse members across teams with weekly group learning opportunities
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Account Director managing client relationships at LimeLight Marketing, specializing in ecommerce. Leading strategic growth efforts while exceeding client expectations and building loyalty.