AI Solution Architect overseeing architecture for AI systems in Internal Audit. Leading integration of AI technologies to enhance audit quality and productivity.
About the role
- Solution Architect for Microsoft Dynamics CRM at Liebherr's Madrid Digital Center. Leading architecture and design of standardized CRM solutions with a focus on scalability and governance.
Responsibilities
- Own the end-to-end Microsoft Dynamics CRM solution architecture within Liebherr’s global template, ensuring consistency, scalability and governance.
- Design and govern global template solutions across CRM capabilities such as: Lead-to-opportunity and opportunity-to-order processes, Account and contact management, Customer lifecycle management, Installed base and asset-related customer views, Case and complaint management, Sales pipeline and activity management.
- Translate complex business and statutory requirements from multiple countries and divisions into harmonized, standard CRM solutions minimizing custom development and ensuring a configuration-first approach.
- Lead and facilitate global design workshops with sales, customer services, and after-sales stakeholders.
- Design and govern the integration between Microsoft Dynamics CRM and SAP S/4HANA (SD, Service, Finance), Microsoft Dynamics Field Service, Installed base and asset data, and Marketing or digital platforms where relevant.
- Act as a trusted advisor to business stakeholders, providing expert guidance across all project phases: Design, realization, testing, cutover, go-live and post go-live stabilization.
- Contribute to change management activities, ensuring adoption of new processes and CRM solution.
- Support the creation of solution documentation leveraging tools such as JIRA and Confluence.
- Collaborate closely with an international, cross-functional team to deliver high quality, scalable solutions that support our global growth.
- Travel (up to 30%) to Liebherr sites worldwide to engage directly with business teams and support deployments.
Requirements
- Bachelor’s or Master’s degree in Marketing, Information Technology, Business Administration, or related field
- 7+ years of experience in Microsoft Dynamics CRM / Dynamics 365 Customer Engagement, including large-scale implementations
- Proven experience as a Solution Architect or Lead consultant in Microsoft Dynamics CRM programs or template-based rollouts
- Strong understanding of B2B sales and service processes, ideally in industrial or equipment related industries
- Deep expertise in Dynamics CRM capabilities, including Sales and customer engagement modules, Case and Service Management, and Platform configuration and customization
- Experience designing and governing global CRM templates across multiple countries and legal entities
- Experience integrating CRM platforms with ERP systems in complex B2B environments is a strong advantage
- Demonstrated ability to analyze business challenges and translate them into CRM solutions that drive efficiency and value
- Familiar with JIRA and Confluence (or similar tools) for task management and team collaboration
- Strong communication and stakeholder management skills, with the ability to explain complex concepts clearly to both technical and non-technical audiences
- Fluency in English (written and spoken); additional languages (e.g., German) are an advantage
- A collaborative mindset and ability to work effectively in multicultural and cross-functional teams
- Willingness to travel internationally (up to 30%) as required by project work
- Microsoft Dynamics 365 certifications are a strong plus.
Benefits
- Competitive compensation and benefits package that recognizes your expertise
- Flexible and hybrid working model
- Creative freedom and responsibility to shape processes and solutions in our global transformation
- Continuous learning and development with tailored training and certification opportunities
- Meal vouchers
- Life and accident insurance
- Option to include a premium private health insurance package as part of the flexible remuneration
- A safe, stable and international workplace within a trusted family business that invests in people
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