Solutions Architect translating client data needs into actionable solutions at Fitch Solutions. Collaborating in a hybrid environment with opportunities for growth and professional development.
About the role
- Technical champion for Zendesk platform ensuring systems are optimised for customer support. Collaborate with multiple teams for scalable solutions and effective workflows.
Responsibilities
- Ensure systems are optimised and aligned with team and customer needs
- Own day-to-day administration of Zendesk and design workflows
- Partner with various teams to drive scalable solutions
- Configure and maintain Omnichannel routing and AI features
- Develop custom apps and integrations using modern tech stack
- Update help centre themes and establish robust data reporting
Requirements
- A wealth of knowledge in platform administration
- Experience configuring triggers, automations, and complex workflows
- Collaborative mindset with cross-functional project experience
- Technical aptitude for managing APIs and custom views
- Analytical skills for data management and reporting
- Experience in a high-growth environment
Benefits
- Hybrid working model
- Access to modern office spaces
- Community building activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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