Assistant Store Manager at Lids overseeing store associates and ensuring customer satisfaction. This role requires managing daily operations and addressing customer concerns effectively.
Responsibilities
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
Ensure every customer is offered the opportunity to participate in Lids’ membership programs or special offers when live in-store through employee education.
Open and close the store as required following the procedures per the Operations P&P Manual.
Requirements
High school diploma or equivalent plus one year relative experience.
Established ability to produce sales results while minimizing loss.
Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
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