Technical Support Engineer providing second level support and troubleshooting for US customers. Helping resolve complex technical issues while collaborating with various teams.
About the role
- Support Specialist educating customers about the MoveDocs platform. Assisting with troubleshooting and creating training materials for effective customer support.
Responsibilities
- Help educate current and prospective customers about the MoveDocs platform
- Assist new and existing customers by explaining features, clarifying operating instructions, and providing troubleshooting tips
- Diagnose technical issues and assist with IT requests
- Train or educate internal users and create training programs or materials
- Compile a database of common questions or issues to develop FAQs or troubleshooting guides
Requirements
- Minimum of 1 year of experience in a support function working in a healthcare, legal environment or IT
- Solid desktop skills – word processing, spreadsheet development, operating in a collaborative platform environment (e.g., Microsoft Teams, Zoom, etc)
- Ability to apply analytical and problem-solving skills to day-to-day tasks and workflow
- Excellent/ professional communication and documentation skills
- Ability to work independently and manage multiple tasks simultaneously
- Ability to collaborate to solve problems as needed to help the broader team
- Background in healthcare system workflow or personal injury case management is plus
- Must be comfortable working a scheduled 8-hour shift within the hours of 7:00 a.m. to 7:00 p.m. CST
Benefits
- We offer competitive compensation and benefits that include medical, dental, vision, life insurance plans, 401k with company match and paid time off.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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