Hybrid Operations Support Analyst 1

at Citi

• Job title: Operations Support Analyst 1
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, Chennai, India

About the role

• Entry-level Operations Support Analyst providing operations support at Citi in Chennai, India. Liaising with teams and managing customer queries in a hybrid environment.

Responsibilities

• Provide operations support services including record/documentation maintenance, storage & retrieval of records, account maintenance, and managing customer queries
• Resolve customer inquiries and supervise escalated issues
• Act as a liaison between operations staff, relationship managers, project managers, custodians, and clients
• Support process documentation activities, including preparation and periodic updates of operational documentation
• Prepare and maintain MIS reports
• Apply analytical thinking to identify process gaps, support Lean and continuous improvement initiatives
• Assess operational and compliance risks when making business decisions
• Maintain high standards of integrity, confidentiality, customer focus, and professionalism

Requirements

• Bachelor’s Degree or MBA (preferred)
• 3-5 years of experience in banking operations or operational process management
• Preferably with knowledge in macro or SQL
• Experience in payment processing, sanctions screening, or accounting functions preferred
• Good understanding of balance sheet concepts is an added advantage
• Demonstrated strengths across Risk, Controls, and Client Excellence.

Benefits

• Access to telehealth options
• Health advocates
• Confidential counseling
• Expanded Paid Parental Leave Policy
• Generous paid time off packages
• Learning and development resources