Senior Technical Support Engineer managing customer technical support for Stryker’s Vocera solutions. Documenting issues, monitoring inquiries, and collaborating within the company to enhance customer experience.
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Hybrid Technical Support Administrator – Technical Support Administrator
Posted last month
About the role
- Technical Support Administrator at Bardel Entertainment in Montreal, ensuring technical support and infrastructure for VFX and animation projects. Providing daily tech support for artists and production teams across various platforms.
Responsibilities
- Provide daily technical support to artists and production teams on Windows, macOS and Linux workstations.
- Manage user accounts, permissions and workstation configurations via Active Directory and related administration tools.
- Diagnose and resolve hardware, software and network issues with a strong customer-service focus and clear communication.
- Support remote workflows using Teradici or similar remote-access technologies.
- Deploy and clone workstations using tools such as WDS, FOG or Clonezilla, while maintaining accurate documentation and rigorous asset tracking.
- Troubleshoot and resolve Level 2 (L2) network issues related to DNS, DHCP, VLAN, VPN and high-bandwidth studio networks.
- Support render farm operations, including queue management, troubleshooting failed jobs, node issues, license errors and render management tools such as Deadline or Qube.
- Assist artists in resolving issues with major VFX/animation applications such as Maya, Houdini, Nuke and Blender.
- Diagnose and resolve pipeline-related issues including file paths, permissions, environment variables and asset management workflows.
- Collaborate with infrastructure, pipeline and production teams to ensure smooth studio operations.
- Participate in on-call rotation and provide support on flexible schedules as needed.
- Lift and move equipment up to 50 lb as part of workstation setups and studio configurations.
Requirements
- Minimum of 3 years of technical support or IT administration experience in a VFX, animation, game or creative production environment.
- Strong expertise with Windows 10/11, Active Directory and workstation management.
- Solid knowledge of macOS and Linux (RHEL/CentOS/Rocky preferred).
- Good understanding of networking fundamentals, including protocols, VLANs, VPNs and monitoring tools.
- Experience supporting render farms, distributed compute environments and render management systems.
- Familiarity with major DCC applications (Maya, Houdini, Nuke, Blender) and common VFX/animation workflows.
- Proficiency with Microsoft Entra (Azure AD) for identity management, multi-factor authentication (MFA), conditional access and hybrid environments.
- Advanced PowerShell skills for automation, reporting, bulk operations and troubleshooting in Windows and hybrid environments.
- Understanding of studio storage systems (NAS/SAN), high-throughput file workflows and backup management platforms such as Cohesity.
- Excellent problem-solving and communication skills with a strong customer-service orientation.
- Strong documentation practices, attention to detail and ability to work independently while collaborating effectively with multidisciplinary teams.
- Adaptability, initiative and a passion for technology, continuous improvement and delivering high-quality service.
- Alignment with the studio's values: diversity, creativity, inclusion and continuous growth.
Benefits
- A flexible work environment
- Comprehensive health and wellness insurance from day one
- RRSP matching program
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