Providing senior technical support for internal and external users at a wealth management organization. Responsible for troubleshooting, training, and maintaining software and hardware systems.
About the role
- IT Support Engineer providing front-line technical support for POS systems and Microsoft 365 administration. Working closely with clients in USA and Canada while based in Hyderabad, India.
Responsibilities
- First-line support for clients across the USA and Canada.
- Handle POS systems, end-user issues, basic network troubleshooting, and Microsoft 365 administration.
- Diagnose hardware, driver, USB, network, and application-level POS issues.
- Support live retail environments where downtime is not tolerated.
- Onboard and offboard users in Microsoft 365.
- Troubleshoot Windows and macOS laptops/desktops.
- Create and manage user accounts in Active Directory.
- Identify basic network issues and escalate correctly when necessary.
- Provide clear and confident communication with clients.
Requirements
- 4-5 years of IT support experience
- Hands-on experience with POS peripherals
- Working knowledge of Microsoft 365 Admin Center
- Windows and macOS troubleshooting experience
- Basic AD and networking knowledge
- Comfortable in a fast-paced, client-facing environment.
Benefits
- Health insurance
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Technical Support Engineer providing second level support and troubleshooting for US customers. Helping resolve complex technical issues while collaborating with various teams.
Technical Support Specialist focusing on design - related support for customers in a web app and SaaS environment. Collaborating with internal teams to enhance product adoption and customer experience.
Technical Support Specialist handling privacy - related inquiries for Boldr. Collaborating with teams to create processes and documentation for scalable privacy support.
Technical Support Administrator at Bardel Entertainment in Montreal, ensuring technical support and infrastructure for VFX and animation projects. Providing daily tech support for artists and production teams across various platforms.
Entry - level Operations Support Analyst providing operations support at Citi in Chennai, India. Liaising with teams and managing customer queries in a hybrid environment.
Support Specialist educating customers about the MoveDocs platform. Assisting with troubleshooting and creating training materials for effective customer support.
Global Support Engineer serving as a key technical resource at Recurly. Bridging support and engineering to enhance customer experiences while resolving escalated issues.
Senior Support Engineer I resolving complex technical issues for mental healthcare provider Spring Health. Collaborating with Product and Engineering teams to ensure system reliability and observability.
Senior Product Support Engineer leading international projects in product development. Engaging in transformative engineering processes across various industries with a focus on product and service integration.