Providing senior technical support for internal and external users at a wealth management organization. Responsible for troubleshooting, training, and maintaining software and hardware systems.
About the role
- Technical Support Engineer providing second level support and troubleshooting for US customers. Helping resolve complex technical issues while collaborating with various teams.
Responsibilities
- Provide second level support with a focus on US based customers
- Help resolve customers’ most pressing technical issues
- Apply creativity and innovative ideas to support customers
- Take ownership of customer cases and troubleshoot issues
- Support customers in making the most of our products
- Engage in projects either within/with other teams for company-wide impact
Requirements
- At least 2 years of experience in a similar role
- Industry experience in Cyber Security, particularly network security or application security is required
- Experience with enterprise customer accounts is required
- Technical networking knowledge in TCP/IP and the application layer
- Technical experience supporting Linux-based products
- Composing SQL queries and working with Databases
- Working with Docker/Kubernetes-based environments is preferred
- Experience with Scripting languages (Bash, Python or equivalent) is preferred
- BS degree in CS or equivalent is preferred
- Enjoy working with customers using excellent communication and problem-solving skills
- Bonus: experience with ServiceNow
Benefits
- Comprehensive health benefits
- Discretionary time off
- Paid holidays including monthly me days
- Highly inclusive and diverse workplace
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
IT Support Engineer providing front - line technical support for POS systems and Microsoft 365 administration. Working closely with clients in USA and Canada while based in Hyderabad, India.
Technical Support Specialist focusing on design - related support for customers in a web app and SaaS environment. Collaborating with internal teams to enhance product adoption and customer experience.
Technical Support Specialist handling privacy - related inquiries for Boldr. Collaborating with teams to create processes and documentation for scalable privacy support.
Technical Support Administrator at Bardel Entertainment in Montreal, ensuring technical support and infrastructure for VFX and animation projects. Providing daily tech support for artists and production teams across various platforms.
Entry - level Operations Support Analyst providing operations support at Citi in Chennai, India. Liaising with teams and managing customer queries in a hybrid environment.
Support Specialist educating customers about the MoveDocs platform. Assisting with troubleshooting and creating training materials for effective customer support.
Global Support Engineer serving as a key technical resource at Recurly. Bridging support and engineering to enhance customer experiences while resolving escalated issues.
Senior Support Engineer I resolving complex technical issues for mental healthcare provider Spring Health. Collaborating with Product and Engineering teams to ensure system reliability and observability.
Senior Product Support Engineer leading international projects in product development. Engaging in transformative engineering processes across various industries with a focus on product and service integration.