Account Manager managing a portfolio of clients for insured employee benefits in a hybrid role at Mercer. Collaborating with clients to achieve their strategic goals for benefits management.
About the role
- Legal Assistant/Account Manager managing post-funding processes for law firms at Libra Solutions. Responsible for client communication, data analysis, and service delivery in a hybrid workplace.
Responsibilities
- Manage a book of assets based on accounts/law firms and serve as the primary post-funding firm manager
- Obtain quarterly updates from law firm partners
- Negotiate account balance deductions at the conclusion of cases
- Verify account data is accurate
- Identify opportunities for new business or maintenance needs and collaborate with assigned salesperson to accomplish
- Deliver exceptional customer service
- Identify opportunities to drive new and recurring business
- Evaluate ongoing performance of law firm accounts against the standards of each product and determine proper escalation when needed
Requirements
- High School or GED required
- 1-3 years of relevant industry or legal experience is preferred
- Ability to review and analyze data to render a decision
- Exceptional interpersonal skills with a strong focus on customer service
- Ability to manage multiple projects at a time while paying strict attention to detail
- Adaptability and strong critical thinking skills
- Excellent written and verbal communication skills
- Ability to calculate, explain and justify reductions in the context of the broader settlement
- Independently handle difficult conversations and identify when escalation is needed
- Effectively collaborate in a team environment, take ownership of tasks and complete objectives promptly
- Ability to understand processes and identify improvement opportunities
- **Must be able to work in-office at our office location in Huntersville, NC.**
Benefits
- We offer competitive compensation and benefits that include medical, dental, vision, life insurance plans, 401k with company match and paid time off.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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