Legal Assistant/Account Manager managing post-funding processes for law firms at Libra Solutions. Responsible for client communication, data analysis, and service delivery in a hybrid workplace.
Responsibilities
Manage a book of assets based on accounts/law firms and serve as the primary post-funding firm manager
Obtain quarterly updates from law firm partners
Negotiate account balance deductions at the conclusion of cases
Verify account data is accurate
Identify opportunities for new business or maintenance needs and collaborate with assigned salesperson to accomplish
Deliver exceptional customer service
Identify opportunities to drive new and recurring business
Evaluate ongoing performance of law firm accounts against the standards of each product and determine proper escalation when needed
Requirements
High School or GED required
1-3 years of relevant industry or legal experience is preferred
Ability to review and analyze data to render a decision
Exceptional interpersonal skills with a strong focus on customer service
Ability to manage multiple projects at a time while paying strict attention to detail
Adaptability and strong critical thinking skills
Excellent written and verbal communication skills
Ability to calculate, explain and justify reductions in the context of the broader settlement
Independently handle difficult conversations and identify when escalation is needed
Effectively collaborate in a team environment, take ownership of tasks and complete objectives promptly
Ability to understand processes and identify improvement opportunities
**Must be able to work in-office at our office location in Huntersville, NC.**
Benefits
We offer competitive compensation and benefits that include medical, dental, vision, life insurance plans, 401k with company match and paid time off.
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