ServiceNow Developer designing and implementing customized solutions on the ServiceNow platform. Responsible for requirements gathering, configuration, and providing technical support.
About the role
- ServiceNow Manager leading engineers for multi-cloud operations in USAF Cloud One. Driving initiatives to integrate solutions for operational efficiency in a hybrid remote setup.
Responsibilities
- Lead a group of 5-15 ServiceNow engineers to fulfill the requirements for the program
- Install ServiceNow product/modules
- Lead initiative to integrate commercial software into ServiceNow
- Design/configure/develop/integrate product/modules to meet business needs
- Lead the implementation of self-service catalog on ServiceNow.
- Create, maintain, and enhance Dashboards and reporting, including scheduled reports
- Create and maintain Forms, Reports, Views, Workflows, Groups, and Roles
- Assist with creation and cataloging of business process flows
- Document and track vendor software roadmaps for software and patch version updates, and unit test their software and perform code reviews
- Present architectural designs and recommendations to executive leadership
- Mentor, guide, and supervise teams for related activities
- Prepare detailed technical documentation to support development and operational processes
- Collaborate with team members and provide mentorship to junior staff, fostering a learning environment
- Act as the ServiceNow engineering manager to assess employee performance, hire new employees, and ensure compliance with corporate training requirements
Requirements
- Bachelors and eight (8) years or more of experience; Masters and six (6) years or more of experience.
- 5 + years of prior experience managing/leading teams/projects
- Interim Secret clearance required to start; Ability to obtain Secret clearance required to maintain employment
- US citizenship required
- Certifications: CompTIA Security+ or equivalent (IAT-2)
- Familiarity with DevSecOps principles and practices.
- Familiarity with Agile methodologies such as Scrum and/or Kanban.
- Excellent customer service skills, with experience working in a customer-facing position
Benefits
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
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