Manager Customer Experience at TD Canada Trust building lasting relationships and mentoring a team to deliver exceptional service. Leading operational tasks and ensuring compliance in a dynamic environment.
About the role
- Mortgage Servicing Customer Service Representative supporting the US Department of Housing. Providing customer service on FHA guidelines and processes.
Responsibilities
- Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures
- Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client’s requests
- Follow standard operating procedures for various topics, systems, and contact channels
- Document all of your contacts in a database
- Keep up to date on FHA mortgage processes and procedures
Requirements
- High School diploma or General Educational Development (GED) certificate
- Minimum of 2 years of mortgage servicing work history (e.g. loan servicing specialist, loss mitigation specialist)
- Minimum of 1 year of contact center experience or telephone customer service experience
- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
- Ability to work an 8-hour shift (including a 30-minute lunch break), Monday – Friday, based on business needs
Benefits
- Access to benefits on day one, including medical and dental insurance
- 401K
- Life, AD&D, and Voluntary Disability plans
- Immediate and ongoing training to support your success
- Discounted Leidos stock purchase and other Employee Discounts
- Company-wide career mobility
- Company-sponsored Public Trust eligibility upon hire
- Voluntary overtime may be available based on business needs
- Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year
- 11 paid holidays per year
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