Client Care Representative welcoming clients and managing their experience at a hearing clinic in Bathurst. Providing administrative support and efficiently managing clinic operations.
About the role
- Sales Administrator managing the end-to-end sales fulfillment journey for Ledger's Wholesale Team. Ensuring high client satisfaction while coordinating with internal departments and resellers.
Responsibilities
- Being responsible for the end-to-end sales fulfillment journey including: invoicing / payment / shipment / delivery
- Creating orders in our back-office system
- Acting as the key operational point of contact for our resellers and distributors, maintaining a high level of client satisfaction
- Ensuring good coordination between different departments including accounting, production, design, e-commerce, shipping, logistics, legal
- Managing qualification & onboarding of new resellers
- Co-developing tools and process improvements to build automated workflows and lay the foundation for AI integration
- Reporting on key activity metrics to ensure data integrity and track performance
Requirements
- Fluent written and verbal skills in English is a must have
- A good French level is required
- Ability to work with internal and external stakeholders
- Someone who is organized, rigorous and meticulous in their work and able to ensure a high level of performance
- Proactive mindset with the ability to own the sales admin process, flag inconsistencies, and suggest solutions
- Agility and adaptability to navigate process changes, automation, and the introduction of AI tools
- Previous experience in sales administration is a plus
Benefits
- Flexible work options - Our hybrid policy allows employees to work from home up to 3 times per week
- Health & Wellness support - Health and Life Insurance.
- Financial growth opportunities - Employees can become shareholders in Ledger as well as other financial benefits depending on your country of work.
- Commuter allowance - Ledger offers a commuter allowance to contribute to your preferred means of transportation.
- Learning & Development - A comprehensive suite of training solutions providing a personalised learning experience for every employee.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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