Tier II Technical Support Specialist at Accelo enhancing customer experiences through expert - level technical support and problem - solving in professional services management.
About the role
- Junior Support Analyst assisting clients via chat in a technology education company. Focus on customer experience and internal projects optimization in a hybrid environment.
Responsibilities
- Understand the platform's functionality.
- Provide customer support via chat, following standard process guidelines.
- Identify and assist with the needs of customers who contact us.
- Study and apply CX techniques to optimize the customer experience during interactions.
- Meet internal targets and update monitoring KPIs weekly.
- Assist with the team's internal projects.
Requirements
- Bachelor's degree (completed or in progress) in Business Administration, Marketing, or related fields.
- Intermediate Excel skills.
- Minimum of 1 year of customer service experience.
- Experience with customer support platforms and CRM systems.
- Knowledge of performance management and/or HR processes.
- Familiarity with the Qulture.Rocks platform (by UOL EdTech).
Benefits
- Meal and/or food allowance.
- Health and dental insurance.
- Life insurance.
- Partnerships with TotalPass and ZenKlub.
- Extended maternity and paternity leave.
- Childcare assistance.
- Up to 50% discounts on postgraduate and MBA programs at leading institutions such as FIA, FAAP, and PUCRS.
- No formal dress code: wear what makes you feel comfortable.
- #TáDeParabéns: Day off on your birthday.
- Baby gift for newborns.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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