Technical Support Specialist supporting enterprise customers on Coupa's spend management platform. Managing customer inquiries and leveraging technical acumen to drive successful outcomes in a collaborative team environment.
About the role
- Analista de Suporte Júnior supporting clients in ERP Software operations. Focusing on administrative, financial, and accounting routines while ensuring effective system usage.
Responsibilities
- Respond to client support tickets related to ERP system usage
- Assist clients in correctly executing administrative, financial, and accounting routines
- Analyze questions, operational errors, or process inconsistencies
- Provide clear, didactic, and organized guidance to clients
- Log support interactions and lessons learned in the system
- Collaborate with Implementation, Product, and Technology teams
- Continuously learn about business processes and ERP systems
Requirements
- Currently enrolled in or graduated with a degree in:
- • Business Administration
- • Accounting
- • Economics
- • Engineering
- • Information Systems or related fields
- Comfortable with technology and software systems
- Well organized with strong attention to detail
- Logical reasoning and ability to learn quickly
- Good written and verbal communication skills
- Genuine interest in working with ERP systems and technology
- Nice to have (optional):
- Experience with spreadsheets (Excel / Google Sheets)
- Prior exposure to ERP, financial, or accounting systems
- Internship or practical experience in administrative, accounting, or financial areas
- Interest in data, processes, and technology
Benefits
- Real growth plan with staged learning and extensive knowledge sharing
- Culture of feedback and development, with regular check-ins with your manager
- Co-participatory health insurance
- CLT employment contract (full-time)
- Full-time schedule, Monday to Friday
- Life insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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