Customer Support Analyst responsible for providing efficient client support at CIAL Dun & Bradstreet. Engaging with clients via various channels to resolve issues and improve processes.
About the role
- Senior Support Engineer in Client Success at Anaqua providing technical solutions for a management software product. Collaborating with clients and teams to resolve complex technical issues.
Responsibilities
- Play a key role in the Support organization, working with clients (especially our largest and most demanding clients) and internal staff in all departments.
- Effective Interactive work with clients (email, phone, web, or in person) to diagnose and resolve product issues, provide best practice consulting and training, and ensure the highest level of client satisfaction with the ANAQUA products.
- Research client requests and issues, including data and workflow analysis
- Investigate the root cause of performance issues (SQL Database or Webserver).
- Work closely with the Engineering, QA, and Product Management teams to ensure high quality implementation of client requirements
- Lead support status meetings with clients (including international clients)
Requirements
- Bachelor’s or master’s degree in computer science or related fields
- At least 5 + years of experience in technical support and/or client management role with strong focus on software engineering, business consulting, and/or application development
- Solid NET, C#, WCF, REST Apis, Microsoft SQL Server and SQL Server Reporting Services
- At least 3+ years of hands-on technical working experience to read & write complex SQL queries and stored procedures.
- Foreign language fluency in 1 or more languages (optional)
- Business Intelligence and Reporting experience (optional)
- Legal experience and/or Intellectual Property knowledge (optional)
Benefits
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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