Technical Customer Support Specialist at Plusgrade providing solutions for customers in travel tech. Collaborating with teams to enhance customer journeys and streamline technical support processes.
About the role
- Support Engineer managing tickets and documentation for telecommunications company. Collaborating with support team to resolve client technical issues.
Responsibilities
- Create and respond to tickets as they are assigned in our Ticketing System while adhering to company guidelines
- Document tickets with clear language and detailed information beginning upon receipt
- Must document all troubleshooting and train the customer wherever necessary
- Answer phone calls to get tickets started
- Make outbound calls to clients when required to collect additional details
- Respond to team chats to support group collaboration and effective team ticket resolution SLAs
- Dissect Dial Translations and Call Flows
- Other duties as required
Requirements
- Bachelor's degree in computer science or networking, no professional experience required
- 1 year of professional experience in a comparable role may be substituted for degree requirements
- Basic Understanding of IPv4 networking: WAN, LAN, DNS, UDP, TCP
- Must read, write, and speak professional-level English
- Must work well in a team-oriented environment
Benefits
- Competitive industry salaries with annual reviews
- Health Insurance (HMO with 2 free dependent)
- Generous Paid time off
- Company retirement plan
- 13th month pay
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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