Technical Support Specialist supporting enterprise customers on Coupa's spend management platform. Managing customer inquiries and leveraging technical acumen to drive successful outcomes in a collaborative team environment.
About the role
- Support Engineer managing tickets and documentation for telecommunications company. Collaborating with support team to resolve client technical issues.
Responsibilities
- Create and respond to tickets as they are assigned in our Ticketing System while adhering to company guidelines
- Document tickets with clear language and detailed information beginning upon receipt
- Must document all troubleshooting and train the customer wherever necessary
- Answer phone calls to get tickets started
- Make outbound calls to clients when required to collect additional details
- Respond to team chats to support group collaboration and effective team ticket resolution SLAs
- Dissect Dial Translations and Call Flows
- Other duties as required
Requirements
- Bachelor's degree in computer science or networking, no professional experience required
- 1 year of professional experience in a comparable role may be substituted for degree requirements
- Basic Understanding of IPv4 networking: WAN, LAN, DNS, UDP, TCP
- Must read, write, and speak professional-level English
- Must work well in a team-oriented environment
Benefits
- Competitive industry salaries with annual reviews
- Health Insurance (HMO with 2 free dependent)
- Generous Paid time off
- Company retirement plan
- 13th month pay
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Demo Support Engineer at Coupa translating complex capabilities into compelling business outcomes. Supporting sales velocity and maintaining technical collaboration using AI tools.
Technical Customer Support Analyst educating clients on blockchain solutions provided by Elliptic. Supporting customer satisfaction through training and integration management in a hybrid role.
Technical Customer Support Analyst at Elliptic managing customer inquiries and onboarding processes. Leading the integration of complex technical products in the crypto industry.
Technical Customer Support Analyst resolving client inquiries and supporting onboarding in the B2B SaaS crypto industry. Collaborating with product teams and driving customer satisfaction in New York.
Tier II Technical Support Specialist at Accelo enhancing customer experiences through expert - level technical support and problem - solving in professional services management.
Technical Support Representative for BCM One to assist customers with VoIP and SIP technology issues. Troubleshooting, documenting, and providing excellent customer support within a hybrid work environment.
Analista de Suporte ao Cliente no Grupo Softgran resolvendo problemas de usuários e melhorando a experiência com software de gestão. Trabalho colaborativo para garantir o sucesso do cliente.
Analista de Suporte Júnior supporting clients in ERP Software operations. Focusing on administrative, financial, and accounting routines while ensuring effective system usage.
IT Support Technician providing on - site software and hardware support across various locations in Toulouse. Focused on user assistance, incident management, and continuous improvement in information technology services.