Hybrid Customer Success & Partnerships Intern

at Leads.io

• Job title: Customer Success & Partnerships Intern
• Job type: Internship
• Experience level: Entry level
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Toronto, Canada

About the role

• Customer Success Intern at Leads.io assisting with client onboarding and administrative tasks while gaining experience in a hybrid work environment. Seeking detail-oriented candidates with strong communication skills.

Responsibilities

• Support the client onboarding process to ensure smooth and timely setup
• Assist with day-to-day client administrative tasks and account maintenance
• Coordinate with internal stakeholders across Sales, Marketing, and Tech teams
• Support the Onboarding Specialist with backend setup across Meta, TikTok, Google, and native advertising platforms
• Assist in setting up internal systems for new customers
• Coordinate API integrations with relevant teams
• Prepare regular performance reporting summaries for new and existing clients
• Identify opportunities to improve processes and drive operational efficiencies
• Support general campaign maintenance and optimization tasks

Requirements

• A native-level English speaker with excellent communication skills, both spoken and written
• Holds strong attention to detail
• Is proactive and customer-focused
• Is enthusiastic and fun to work with
• Can work independently; can handle deadlines and juggle multiple tasks
• **Role-Specific Competencies:**
• Creative: Authors new and unique ideas. Easily makes connections among previously unrelated notions and tends to be seen as original and value-added in brainstorming settings.
• Analytical: Able to analyze problems by considering alternatives, followed by the systematic rejection of unacceptable alternatives.
• Organized: Able to use resources (people, funding, material, support) to get things done. Able to orchestrate multiple activities at once to accomplish a goal. Uses resources effectively and efficiently.
• Initiative: Identifies opportunities and issues, proactively acts and follows through on work activities to resolve or capitalize on them.
• Informative: Provides individuals with timely information so that they can make accurate decisions.

Benefits

• **What’s in it for you?**
• Gain experience at one of the top performance-focused lead generation agencies in North America
• Fully paid internship
• Hybrid working
• Flexible working hours
• An open and inclusive culture that fosters personal growth and initiative
• Knowledge sessions hosted by internal and external experts
• Great lunch on Fridays to celebrate the weekend
• Employee Benefits Plan which includes Life Insurance, Accidental Death & Dismemberment, Extended Health Care, Dental and Dependent Life
• Provided equipment (Macbook, mouse/keyboard)
• Access to mental health support through OpenUp is offered anonymously and without cost
• The opportunity to work fully remotely for up to a month per year from a location of your choice