Customer Support Specialist providing detailed product support and customer service at Uline. Engage with customers through phone, email, and chat to enhance their experience.
About the role
- Customer Support Specialist handling customer inquiries in a tech-oriented environment at lawpilots. Collaborating with support and tech teams for efficient first-level support.
Responsibilities
- Handling customer inquiries via email, chat and phone in 1st-level support
- Technical setup of orders such as user account creation or license assignments
- Initial troubleshooting and clear documentation for 2nd-level support
- Expanding the knowledge base by documenting recurring questions and solutions
- Actively contributing to the continuous improvement of support processes
Requirements
- 1–2 years of practical experience in customer support (including internships or student assistant positions)
- Good technical understanding and ability to quickly learn new tools and processes
- Strong communication skills and service orientation
- Self-organized, digitally savvy and reliable working style with high attention to detail
- Experience with tools such as Zendesk, Jira, Salesforce or similar systems
- German at native level and English at least B2 level
Benefits
- 28 days of vacation plus one additional day per year, up to 30 days
- Office closed on Christmas Eve and New Year's Eve
- Support for social engagement with two days per year granted as volunteer leave
- Subsidy for sports, lunch or public transport up to €50/month
- Observance of a meeting-free Focus Friday
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Support Specialist processing customer orders and addressing inquiries for Uline. Engaging with customers via phone, email, and chat while providing outstanding service.
Customer Support Representative handling EMEA customer inquiries via phone and email for calibration and repair requests. Collaborating with logistics team for service order management and problem resolution.
Mid - level Customer Success Analyst focused on ensuring client satisfaction and delivering project results. Works across media, inbound, content and design teams to manage deliverables, SLAs and performance.
Customer Service Representative providing assistance to medical product clients in USA and Canada. Processing orders and ensuring high - quality customer service.
Customer Support Specialist in a SaaS Technology Business helping users resolve issues and guiding them through product features. Strong focus on customer satisfaction and technical troubleshooting.
Customer Service Specialist handling customer (distributor) queries and ensuring order management. Collaborating with sales and sharing skills for team development while delivering excellent service.
Gerente Comercial responsible for B2B sales and client onboarding of nspedágio's pedágio solutions. Leading implementation and ensuring customer success in product usage.
Temporary Customer Service Agent for luxury beauty brand Hourglass Cosmetics. Engage with customers through email and live chat, delivering VIP - level service on hourglasscosmetics.com.
Case Processing Manager I for Florida's Child Support Program managing a team of 8 and ensuring productivity. Involves training, resource management, and business analysis for operational plans.