Operations Support Specialist providing admin and technical support to various departments for efficiency. Role involves potential growth into an operations manager position.
About the role
- Customer Support Specialist handling customer inquiries in a tech-oriented environment at lawpilots. Collaborating with support and tech teams for efficient first-level support.
Responsibilities
- Handling customer inquiries via email, chat and phone in 1st-level support
- Technical setup of orders such as user account creation or license assignments
- Initial troubleshooting and clear documentation for 2nd-level support
- Expanding the knowledge base by documenting recurring questions and solutions
- Actively contributing to the continuous improvement of support processes
Requirements
- 1–2 years of practical experience in customer support (including internships or student assistant positions)
- Good technical understanding and ability to quickly learn new tools and processes
- Strong communication skills and service orientation
- Self-organized, digitally savvy and reliable working style with high attention to detail
- Experience with tools such as Zendesk, Jira, Salesforce or similar systems
- German at native level and English at least B2 level
Benefits
- 28 days of vacation plus one additional day per year, up to 30 days
- Office closed on Christmas Eve and New Year's Eve
- Support for social engagement with two days per year granted as volunteer leave
- Subsidy for sports, lunch or public transport up to €50/month
- Observance of a meeting-free Focus Friday
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Service Representative providing reliable and compassionate service to veterinary clinics. Building relationships and supporting pet parents with dignity during aftercare.
Senior Customer Service and Treasury Specialist providing Gift Card support and Treasury Transactions. Manage payments and oversee orders while ensuring customer service excellence during specified hours.
Customer Care Coordinator ensuring excellent customer experience throughout the customer lifecycle. Delivering customer care to Enterprise customers across multiple regions.
Operations Support Specialist at Nth Degree working with the Operations Team to manage customer success and support functions. Engaging directly with clients and resolving concerns while maintaining effective communication.
Customer Service & Operations Supervisor overseeing client service activities at DFDS. Ensuring compliance and operational efficiency while managing a diverse team in Marseille.
Support Specialist assisting customers with inquiries on a restaurant platform via tickets, chat, and phone. Ideal for detail - oriented individuals thriving in fast - paced environments.
Reservation & Customer Service Agent responsible for customer inquiries and bookings for SIXT. Promoting additional services while ensuring high customer satisfaction in a hybrid working environment.
Customer Service Representative role at VIBRANT, handling client orders and logistics for a beverage company. Requires bilingual communication (French, English) and problem - solving skills.
Customer Service Representative managing customer inquiries for Contipark's parking facilities. Collaborating within a diverse team while ensuring high service standards for our clients in Germany.