Customer Service Representative providing reliable and compassionate service to veterinary clinics. Building relationships and supporting pet parents with dignity during aftercare.
About the role
- Operations Support Specialist providing admin and technical support to various departments for efficiency. Role involves potential growth into an operations manager position.
Responsibilities
- Provide administrative support to the Dedicated Services management team, including maintaining records and creating reports.
- Assist with the implementation of new processes and systems, ensuring smooth transitions and addressing any issues promptly.
- Coordinate with other departments such as maintenance, safety, recruiting, IT, finance, and human resources to ensure integrated and efficient operations.
- Monitor and analyze performance data to identify trends and issues, making recommendations for improvements.
- Provide technical support, including troubleshooting and resolving technical issues, and offering training and support to users.
- Continuously monitor and improve processes to increase efficiency and reduce costs.
- Identify and mitigate risks that could impact operations.
- Ensure projects are staying on track and assist in operational administrative work.
- Step in to manage operations when other team members are on PTO, learning how the division operates to eventually move into an operations manager role as the division grows.
Requirements
- Must be at least 21 years of age or older
- Strong organizational and multitasking skills
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite and other relevant software
- Ability to work independently and as part of a team
- Attention to detail and problem-solving skills.
- Must be willing to work overtime, holidays, and weekends as requested by supervisor.
- Must be able to be on call outside of office hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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