Technical Support Specialist focusing on design - related support for customers in a web app and SaaS environment. Collaborating with internal teams to enhance product adoption and customer experience.
About the role
- Senior Customer Support Engineer managing audio infrastructure solutions globally. Working in an agile team and supporting clients with expert technical assistance, focusing on broadcasting technologies.
Responsibilities
- Troubleshoot and perform incident management for audio infrastructure solutions
- Work in an agile team environment as part of the Professional Service Group
- Support external customers and internal stakeholders with technical expertise
- Work with state-of-the-art products and stay current with technological developments
- Analyze systems, perform system updates and conduct health checks remotely and on-site
Requirements
- Degree in audio and/or network engineering, a comparable technical qualification, or relevant professional experience
- Expertise in broadcasting and/or IT technologies
- Experience in the broadcast industry with solid knowledge of IP-based media networks
- Ideally, experience working with Lawo products, particularly mc² consoles and audio devices
- Proactive, independent working style
- Customer-oriented mindset with strong customer service skills
- Excellent verbal and written communication skills; fluent in English and German
Benefits
- Flexible working hours and remote work days
- Attractive salary with additional benefits
- Company pension scheme
- Language courses and other training opportunities
- Daily catering with a wide range of dishes
- Sun terrace for breaks
- Employee events
- Foosball table and band rehearsal room
- E-Bike leasing
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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