Customer Success Manager ensuring clients effectively use DigitalCheckIn software and remain satisfied. Involves onboarding, support, and continuous process improvements in a dynamic team.
About the role
- Senior Lawyer Success Manager at Lawhive managing lawyer engagement and driving efficiencies. Ideal for those with legaltech experience in a fast-paced startup environment.
Responsibilities
- Mentor Junior Lawyer Success Managers and support onboarding and training.
- Act as an escalation point for complex lawyer issues.
- Refine Lawyer Success workflows and drive operational efficiencies.
- Support rollout of scalable processes and playbooks.
- Manage a strategic lawyer portfolio to improve engagement, billing, and adoption.
- Lead quarterly reviews and key check-ins.
- Gather feedback, resolve friction points, and run training sessions.
- Collaborate with Product and Legal Ops to enhance the lawyer journey.
- Track engagement, churn, and growth metrics.
- Provide insights to support strategic planning.
Requirements
- Strong experience (3+ years) in customer success or account management within legaltech or professional services and ideally in a fast-paced startup.
- Experience in or with law firms, legaltech companies or platforms.
- Legal training, such as an LLB or previous practice as a solicitor.
- Can build long-term, trusted relationships and communicate confidently.
- A proactive, solutions-focused approach, passionate about improving processes and outcomes.
- Enjoy mentoring, coaching, and developing high-performing teams.
- Thrive in an environment where you can combine strategic thinking with hands-on execution.
- Are comfortable with ambiguity and motivated by shaping a growing company.
Benefits
- 💰 Meaningful early-stage equity at one of Europe’s fastest growing startups
- ✈️ 33 days’ annual leave (25 + bank holidays) plus your birthday off
- 💰 Pension contribution via Nest
- 💷 20% off legal fees through Lawhive
- 💻 Top-spec Macbook
- ⛳️ Regular team building activities and socials!
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