Customer Experience Agent providing exceptional support to customers via telephone in a dynamic call centre environment. Working collaboratively with a team to enhance service delivery and customer satisfaction.
About the role
- Customer Service Representative at Kyndryl assisting customers with technical issues and providing solutions. Fast-paced and interactive role with opportunities for growth and development.
Responsibilities
- Help customers solve their problems every day
- Combine tech support know-how with problem solving and customer service
- Provide interactive solutions via chat, email, MS Teams while offering concierge-level care
- Work with back-office teams to handle escalations
- Learn and contribute right away in a fun and fast-paced role
- Develop expertise in Microsoft 365 with a focus on Excel
- Receive training on various platforms
Requirements
- 0-1 year experience in customer service or technical support role
- Flexible to work in Voice and Chat Process
- Willing to work in Night Shifts / Rotational Shifts
- Willingness to Work from Office as per Hybrid Work Model
- Windows 10 troubleshooting, excellent communication skills and also customer service skills.
- Experience working with Windows, Mac, or Linux operating systems
- Troubleshooting and problem-solving expertise
- Support help desk experience
- Customer support experience
Benefits
- Flexible, supportive environment prioritizing well-being
- Opportunities to earn certifications including Google Cloud, Azure, Microsoft, etc.
- Plentiful opportunities to find and work with mentors.
- Access to cutting-edge learning opportunities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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