Senior Ability Analyst investigating claims to support Long Term Disability decisions through vocational, medical, and financial management. Aiding customers in rebuilding their lives after unexpected events or illness.
About the role
- Applications Analyst providing second line support for student systems at King's College London. Collaborating with team members to improve business processes and manage service requests effectively.
Responsibilities
- Triage tickets, processing tickets in the Student Applications queue appropriately.
- Attend meetings, and follow up action points
- Assist team members to ensure key systems are resourced during busy periods
- Support incident, change and problem management processes
- Ensure documentation and service catalogue are accurate and updated as required
Requirements
- Educated to Advanced level or equivalent (E)
- ITIL foundation or above (D)
- Good understanding of IT (E)
- An understanding of IT systems in a Higher Education environment (D)
- A desire to learn new technologies, including SAAS (D)
- Experience in a Service Desk environment or customer service role (E)
- Good communication skills (E)
- Ability to remain calm and professional at all times (E)
- Time management skills (E)
- Ability to work independently and as part of a team. (E)
Benefits
- 30 Days holiday and maximum of 8 public holidays (pro-rata)
- Sick pay
- 4 Discretionary Christmas Closure Days
- Contributory pension scheme
- Life Assurance cover
- Service time - 3 Volunteer days per year
- Free onsite parking & Bike racks
- Annual leave purchase scheme - up to a maximum of 10 days (subject to national minimum wage requirements)
- Student Discount (access to Totum, Unidays & Student Beans)
- CycleScheme
- TechScheme
- Opportunities for formal training and professional certification
- Free access to Linkedin Learning
- Free access to Future Learn short courses
- Potential for internal promotion and advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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