Member Coach Sat Analyst supporting coaching - rich environment for customer care associates at Elevance Health. Monitoring performance and conducting coaching sessions for service quality improvement.
About the role
- Applications Analyst providing second line support for student systems at King's College London. Collaborating with team members to improve business processes and manage service requests effectively.
Responsibilities
- Triage tickets, processing tickets in the Student Applications queue appropriately.
- Attend meetings, and follow up action points
- Assist team members to ensure key systems are resourced during busy periods
- Support incident, change and problem management processes
- Ensure documentation and service catalogue are accurate and updated as required
Requirements
- Educated to Advanced level or equivalent (E)
- ITIL foundation or above (D)
- Good understanding of IT (E)
- An understanding of IT systems in a Higher Education environment (D)
- A desire to learn new technologies, including SAAS (D)
- Experience in a Service Desk environment or customer service role (E)
- Good communication skills (E)
- Ability to remain calm and professional at all times (E)
- Time management skills (E)
- Ability to work independently and as part of a team. (E)
Benefits
- 30 Days holiday and maximum of 8 public holidays (pro-rata)
- Sick pay
- 4 Discretionary Christmas Closure Days
- Contributory pension scheme
- Life Assurance cover
- Service time - 3 Volunteer days per year
- Free onsite parking & Bike racks
- Annual leave purchase scheme - up to a maximum of 10 days (subject to national minimum wage requirements)
- Student Discount (access to Totum, Unidays & Student Beans)
- CycleScheme
- TechScheme
- Opportunities for formal training and professional certification
- Free access to Linkedin Learning
- Free access to Future Learn short courses
- Potential for internal promotion and advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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