Senior Due Diligence Analyst responsible for KYC onboarding and compliance processes in a hybrid working environment. Supporting the French business with expertise in AML policy requirements and relationship management.
About the role
- Senior Pension Analyst managing Canadian retirement programs for active and former colleagues at Manulife. Focusing on administration, compliance, and management of retirement plans.
Responsibilities
- Manage day-to-day administration of Manulife’s Canadian pension plans and other savings plans for active colleagues and retirees
- Coordinate with outsourced pension administration vendors to ensure data accuracy and proper administration of pension plans
- Act as a subject matter expert on pension policies, plan rules, and legislative compliance
- Serve as program manager for designated plans and vendors
- Support automation initiatives to improve efficiency and enhance service delivery
- Conduct data analysis to identify issues, determine root causes, and recommend solutions
- Manage participant escalations and collaborate with internal stakeholders to resolve issues
- Coordinate with Payroll and vendors to complete time-sensitive pension activities
- Partner with IT to manage systems and related pension processes
- Provide guidance and support to employees and retirees regarding pension entitlements and options
- Manage and/or perform ad-hoc retirement projects for the Global Total Rewards team as necessary
Requirements
- 5+ years of experience with Canadian retirement plans for both DB and DC plans
- Experience managing complex operational and administrative processes
- Strong knowledge of pension legislation, regulatory requirements, and compliance
- Demonstrated vendor management and relationship-building skills
- Strong project management experience
- Strong data analytics and mathematical skills
- Proficiency in Microsoft applications, with advanced Excel skills
- Exceptional attention to detail and accuracy, with ability to self audit
- Strong prioritization and organizational skills
- Ability to interact effectively and empathically with participants at all levels of the organization
- Ability to meet deadlines and manage multiple priorities under pressure
Benefits
- Health, dental, mental health, and vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Various retirement savings plans (including pension and global share ownership plan with employer matching contributions)
- Financial education and counseling resources
- Generous paid time off including holidays, vacation, personal, and sick days
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