Business Analyst (Customer Insight) providing analytical support for business operations. Enhancing customer experience by linking operational efficiency to outcomes with actionable insights.
About the role
- Senior Ability Analyst investigating claims to support Long Term Disability decisions through vocational, medical, and financial management. Aiding customers in rebuilding their lives after unexpected events or illness.
Responsibilities
- Obtain information from the claimant, employer, and medical provider(s) to make Long-Term Disability decisions
- Analyze medical and financial information to determine eligibility for benefits
- Provide exceptional customer service using professional written and verbal communication skills
- Maintain a dedication to meeting the expectations and requirements of internal and external customers
- Help to create a positive team environment that is inclusive to all employees
Requirements
- 2+ years of claim experience preferred
- Excellent time management and organizational skills
- Detail-oriented with the ability to maintain a high level of quality and accuracy, while meeting productivity expectations
- An ability to adapt to new ideas and situations
- Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously
- High School Diploma/GED is required
Benefits
- Health insurance
- Long-term disability benefits
- Flexible work arrangements
- Professional development opportunities
- Bonuses
- On-the-spot recognition
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