Technical Customer Success Manager at Vouch, overseeing customer onboarding and support for an AI - first video platform. Engage with global enterprise clients to assist in platform configuration and usage.
About the role
- Customer Success Engineer at Darktrace providing technical product solutions for existing customers in cybersecurity AI. Supporting deployment and identifying new use cases while fostering customer relationships.
Responsibilities
- Act as a Darktrace and security expert and consultant to customers
- Develop and maintain excellent, hands-on knowledge of the Darktrace solution
- Conduct deployment discovery and architecture design reviews for existing customers
- Work with customers to learn their priorities and map to technical solutions
- Utilize strong, respectful communication to form productive relationships with customers, partners, peers, and cross-functional internal teams
- Demonstrate confident presentation skills
Requirements
- 2 + years of experience in a relevant role, ideally with the cybersecurity industry (i.e: Customer Success Engineering, Technical Account Management, etc)
- Strong knowledge of both on-premise and cloud networking (AWS, Azure, GCP)
- Experience within the cyber security industry preferred
- Additional experience in one or more of the following areas also preferred: Email Security; Incident Response; Cloud Security Architecture
Benefits
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technical Customer Success Specialist responsible for enhancing customer satisfaction through proactive support. Collaboration with internal teams to resolve customer inquiries in a tech - centric environment.
Technical Customer Success Specialist at Oxylabs managing client relationships and enhancing customer satisfaction in web data gathering solutions.
Customer Success Manager at Aikido Security enhancing customer engagement and preventing churn through effective onboarding and support. Driving product adoption in a fast - growing, developer - first security company.
Customer Success Engineer leveraging AI for utility solutions in energy infrastructure. Collaborating with clients to enhance platform usage and providing technical support on - site.
Customer Success Engineer providing technical troubleshooting and insights for Perplexity AI's enterprise accounts. Collaborating with multiple teams to enhance customer experience and product reliability.
Technical Customer Success Specialist supporting customers based in the United States and Switzerland. Provide training, troubleshoot inquiries, and partner with teams for seamless experiences.
Technical Customer Success Manager establishing client relationships around software solutions in the energy sector. Providing expertise and support while identifying upsell opportunities through a customer - focused approach.
Technical Customer Success Manager at Armis, guiding customers to realize value from the platform and aligning it with their business goals. Facilitating communication between technical teams and customers.
Technical Customer Success Specialist in a team developing web data gathering solutions. Providing exceptional customer experience and support for B2C/B2B clients.