New Account Manager developing new client relationships and sales strategies for CSA Group in the Lighting and High - Tech industries. Building a strong sales pipeline targeting customers across Canada.
About the role
- Account Manager serving as the primary point of contact for media campaigns across retail platforms. Collaborating with teams to ensure client success and optimize campaign performance.
Responsibilities
- Own day-to-day client relationships, acting as a trusted advisor for the category of accounts in partnership with the sales lead/sales manager
- Work closely with internal teams (sales, analytics, product, ad ops) to deliver seamless execution and drive client satisfaction
- Manage end-to-end campaign lifecycle, from planning, campaign set-up, execution, post-campaign reporting and client touchpoints in between
- Achieve upselling and cross-selling targets and work with the sales team to foster and grow existing vendor partnerships
- Monitor campaign performance, proactively identify opportunities for improvement and provide actionable insights to maximize ROI
- Collaborate with clients on campaign strategy aligned to their goals, using first-party retail data and audience segmentation
- Deliver regular campaign performance reviews and business updates to clients, highlighting successes, learnings and growth opportunities
- Identify upsell/cross-sell opportunities and support renewal discussions in collaboration with the category sales lead
- Utilize internal tools and ad tech platforms (DSPs, SSPs, etc.) to manage campaigns and measure results
- Provide client and market feedback to help inform product development and innovation within the retail media network
- Maintain an expertise in media ad products available across Kohl’s Media Network
- Identify any business churn risks as early as possible and devise action plans to minimize risk
Requirements
- 2–5 years of experience in account management, client success management, digital advertising, or performance marketing, ideally within a retail media, eCommerce or online media environment
- Strong ability to interpret data and create supportive narratives
- Proven ability to build strong internal relationships with sales, merchant teams, and operations functions
- Bachelor’s degree in Marketing, Advertising, Business or related field
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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