Call Center Agent in the banking sector featuring flexible hours and competitive pay. Providing customer support for payment arrears and developing payment plans to clients.
About the role
- Contact Center Agent taking calls for Hawaii DCCA, addressing customer inquiries and concerns. Handling inbound and outbound interactions while maintaining database records and adhering to KPIs.
Responsibilities
- Takes calls from those seeking to contact the State of Hawaii DCCA
- Answers questions and addresses any concerns
- Handles inbound and making outbound calls to and from customers
- Listens to customers’ needs and answers their questions or resolves their concerns
- Maintains and records incoming inquiries in an internal database
- Researches issues via both internal and external resources
- Provides accurate information and quotes time-sensitive responses to queries
- Appropriately refers customers to publicly available resources
- Regular daily caller interactions can include private information management, research, call de-escalation, and a commitment to first-call resolution
- Adheres to Key Performance Indicators (KPIs) and company policies including attendance and confidentiality.
- Orientation and training will be in the office, but primarily work from home afterwards.
Requirements
- Cannot hold a professional license through the Hawaii DCCA
- Must reside in the state of Hawaii.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Advisor for handling inbound calls in a top call center in Bulgaria. Providing customer support with a focus on effective communication and problem - solving skills.
Call Center Agent in Halle (Saale) focusing on inbound sales calls to private customers. Engage customers and achieve successful sales through phone conversations while providing excellent service.
Contact Center Agent providing customer support for Kuda, a money app for Africans. Engaging with customers, resolving issues and ensuring satisfaction for users of the app.
Sales Advisor receiving calls from customers to provide medical alert services and sales support. Building rapport and educating customers on the importance of our service.
Sales advisor for Life Protect 24/7 providing medical alert services and managing customer calls. Responsible for educating clients on product importance and ensuring customer satisfaction in every interaction.
Sales advisor at Life Protect 24/7 providing medical alert services through phone interactions. Building rapport with customers and ensuring satisfaction during service calls.
Sales advisor handling customer inquiries about personal medical alert services at Life Protect 24/7. Providing solutions and building rapport to ensure customer satisfaction.
Senior Engineer designing and developing advanced contact center solutions at Ascensus. Leading implementation of NICE inContact or CXone technologies with a focus on innovation and customer engagement.
Leads a team of dynamic customer service specialists at Purple to provide world - class service. Requires leadership experience and a passion for mentoring in the comfort product industry.