Sales Consultant role supporting travelers and agents through sales and service interactions. Join Intrepid in Toronto to maximize sales and provide exceptional service in a hybrid environment.
Responsibilities
Maximize sales and delivering exceptional service
Develop deep product knowledge
Ensure every booking is managed with care, accuracy, and attention to detail
Handle a mix of sales and customer service interactions across phone, email, live chat, and social media
Support travellers and agent partners every step of the way, from the first enquiry to departure day
Work a rotating roster across 7 days, with shifts between 9:00AM EST and 8:00PM EST, including weekends
Requirements
Experience in sales and/or customer service, with a proven ability to connect with people, understand their needs, and convert enquiries into bookings.
Confidence working towards targets and KPIs - you're results-driven and love celebrating wins.
Strong communication skills in spoken and written English, with experience handling customer interactions via phone, email, and live chat.
Solid computer skills, including Microsoft Office, CRM systems (ideally Salesforce), and travel booking platforms.
Great attention to detail and strong organizational skills to ensure accuracy in bookings and customer files.
A collaborative, team-focused attitude, ideally with personal or professional travel experience and/or experience in the travel industry.
Benefits
Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
A free Intrepid trip every year, plus generous discounts for families, and close friends
5 extra days of leave a year for use on Intrepid trips
A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
Access to e-learning platforms, professional development and mentor programs
20 hours of volunteer leave every year to use on causes most important to you
Employee Assistance Program, a 24/7 service that offers counselling for you and your family
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