Senior Expert Operations & Tech overseeing KPI developments and driving operational excellence at leading European bike retailer. Requires experience in operations, process management, and strong analytical skills.
About the role
- B2B Operations Executive managing customer care and sales operations in Hanoi. Focused on client solutions and operational enhancements in a hybrid work environment.
Responsibilities
- Manage B2B Customer Care, not restricted to third-party inquiries, complaints, refund requests, escalations as appropriate.
- Assist in B2B Sales Operations which may include booking fulfillment, invoicing, and settlement
- Work closely with key internal stakeholders to provide feedback and improve solutions to cater to clients’ needs
- May be required at times to schedule and provide engaging online, in-person demos and walkthroughs to take clients through our services
- Work with the team to provide recommendations as well as changes, improvements or deletion of existing products.
- Preparing insights for Operational Enhancement
Requirements
- Diploma/Undergraduate Degree
- At least 2 years of work experience with a background in the tourism/e-commerce environment is preferred
- Fresh Graduates are welcome to apply
- Highly effective communication and influencing skills in spoken Vietnamese, with fluent English needed
- Mandarin is a plus
- Highly effective communication and influencing skills in written Vietnamese
- Demonstrated independence and ability to spearhead initiatives
- Strong analytical, written, and verbal communication skills
- Confident, self-motivated and global-oriented
- Globally-minded and comfortable working with people from different cultural backgrounds
- Have a passion for Travel.
- Shift Rotation Basis (2 shifts daily - Morning and Afternoon) and willing to work on Weekend & Public Holidays.
Benefits
- 100% full salary during 2-month probation
- Social contribution with 100% full salary
- Premium healthcare from Bao Viet
- 12 annual paid leaves + 3 travel paid leaves
- MacBook provided for work
- Parking fee covered by the company
- Free pantry for personnel
- Special tariff for personnel when purchasing KKday products
- Chill Chill Friday bonding activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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