Manager Operations ensuring process optimization at regiocom Customer Care in Greece. Leading teams and managing projects in a dynamic call center environment.
About the role
- Senior Expert Operations & Tech overseeing KPI developments and driving operational excellence at leading European bike retailer. Requires experience in operations, process management, and strong analytical skills.
Responsibilities
- Works at the interface between strategy and operational excellence
- Monitors KPI developments
- Supports projects from the business units
- Initiates improvement measures
- Ensures that company objectives are achieved efficiently, measurably and across departments
- Prepares and supports budget processes and investment planning
- Supports strategic planning, prioritization and decision-making at the executive level
- Independently analyzes and documents complex process and system relationships
- Prepares and conducts management reviews and materials for decision-making
- Takes on special assignments and cross-functional projects
Requirements
- Several years of professional experience in operations, process management, or business technology
- Experience in project management/control, reporting, controlling, or PMO functions
- Confident handling of metrics, data models and BI tools (e.g., Power BI, Excel, ERP reports)
- Understanding of operational value streams (O2C, P2P) and systemic process logic
- Ability to support business units methodically and analytically without having disciplinary leadership responsibility
- Experience preparing budget, forecast and business case documentation
- Degree in economics, business administration, business informatics or a related field
- Proficient in German and English
- High self-motivation, integrity and a passion for interdisciplinary collaboration
Benefits
- Modern changing rooms with personal lockers
- Showers and a complimentary towel service
- Subsidy for the Deutschlandticket
- Exclusive employee discounts in our shop
- Subsidized company bike program
- bike-components corporate benefits
- Delicious breakfast and fruit in the canteen
- Hot meal with a vegetarian option in the canteen
- Diverse salad bar in the canteen
- Free coffee bar with a variety of coffee options
- Free sparkling or still water
- 30 days of vacation
- Flexible working hours with a flextime model
- Company pension plan
- Team-oriented events and celebrations
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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