Sales Officer coordinating commercial scheduling at CBC/Radio - Canada with a focus on effective media placement. Hybrid role involving scheduling based on client needs and organizational standards.
About the role
- Operations Manager responsible for driving operational excellence at Sanlam Fintech. Optimizing credit ecosystem and supporting business growth through performance management and reporting.
Responsibilities
- Ensure stability, availability, and optimal performance of all SCS platforms.
- Monitor daily registrations and resolve operational issues proactively.
- Track platform and solution performance, identifying trends and implementing improvement actions.
- Lead monthly SLA and performance review engagements with solution providers.
- Manage operational relationships with partners and affiliates to strengthen performance delivery.
- Review affiliate reports and ensure high data quality and performance accuracy.
- Align operational capacity and performance insights with SCS and IDM marketing strategies.
- Prepare and present operational insights for MANCO.
- Monitor ROI of marketing activities and provide performance insights.
- Ensure accuracy, completeness, and quality of all operational and performance reports.
- Maintain real‑time dashboards and validate data integrity.
- Oversee timely production and distribution of daily, weekly, and monthly reports.
- Compile and circulate the daily performance snapshot to leadership and operational teams.
- Provide reporting inputs for bi‑weekly marketing meetings.
- Collaborate with the Data Team to improve data accuracy, automate reporting, and enhance dashboards.
- Participate in monthly risk meetings and provide operational risk updates.
- Support implementation and tracking of operational risk mitigation plans.
- Escalate overdue actions and ensure closure in line with compliance requirements.
- Lead the operational execution and coordination of multi‑stakeholder projects.
Requirements
- Relevant tertiary qualification (Business, Operations, Finance, or related field)
- 5+ years’ experience in an operations environment, ideally within financial services, fintech, or credit solutions.
- Experience working with digital platforms and cross‑functional teams.
- Strong reporting, analysis, and dashboard interpretation experience.
- Proven project execution experience.
Benefits
- Employee management and leadership
- Corporate governance and risk management
- Budgets and expense controls/reporting
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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