Workforce Planner responsible for demand forecasting and colleague scheduling in banking operations. Managing performance reporting and ensuring optimal service levels.
About the role
- Operations Specialist driving operational excellence and supporting the Data Services Enablement team. Ensuring efficient processes and high-quality service delivery across the organization.
Responsibilities
- Coordinate key routines and events that keep GDS functioning efficiently
- Track objectives, facilitate quarterly business reviews, and manage strategic initiatives to align with organizational goals
- Identify process improvements and enhance documentation and workflows
- Provide professional administrative support by managing schedules, coordinating meetings and travel arrangements, creating presentations, and organizing events to ensure smooth operations
- Prepare internal communications and coordinate cross-departmental information flows
- Ensure high-quality presentations and materials that represent the department professionally
- Support capability-building initiatives and training programs
- Collaborate with SMEs to develop effective learning content
- Maintain visibility of learning opportunities across the organization
- Reinforce operational discipline and best practices
- Identify inefficiencies and propose improvements to enhance departmental performance
Requirements
- Previous experience in operations, enablement, coordination, communications, or project support
- Strong coordination and organizational skills with high attention to detail and quality
- Ability to manage multiple stakeholders and timelines effectively
- Ability to translate and simplify complex concepts
- Strong planning skills (or experience with managing projects)
- Adaptability with new tools and strategies and ability to navigate through ambiguity
- Proficiency with Microsoft 365 and ability to use AI tools/prompting
Benefits
- Attractive performance-based variable compensation
- Variety of global and location specific benefits
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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