Technician in test validation and customer support at FDI company, working on access control and intercom products. Conducting tests, analyzing results, and providing technical assistance to clients.
KP
Hybrid Commercial Lines Client Support Specialist
Posted 5 months ago
About the role
- Commercial Lines Client Support Specialist at King Risk Partners in Fort Wright, Kentucky. Handling customer inquiries, policy information, and providing support in the insurance industry.
Responsibilities
- Answering calls and responding to customer inquiries.
- Accessing customer accounts and policy schedules.
- Processing payments and simple endorsements such as address changes.
- Providing customers with detailed information about policies and products.
- Acting as a liaison between agents, carriers, and customers.
- Identifying accounts for upsell or cross-sell potential.
- Typing up complaint reports.
- Managing the customer complaint database.
- Scanning and attaching files when necessary.
- All other duties as assigned.
Requirements
- Property and Casualty license strongly preferred.
- Industry experience required.
- Familiarity with Commercial Lines insurance products.
- 3+ years’ experience working as a customer service representative.
- 2+ years' experience in Personal Lines.
- High school diploma or GED.
- Friendly and professional demeanor.
- Excellent communication and interpersonal skills.
- Basic computer skills and knowledge of database software.
- High-level typing skills.
- Advanced knowledge of telephone and call forwarding systems.
- Ability to remain calm in stressful situations.
- Ability to explain detailed policy concepts in a simple way.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) with employer match
- Short-Term Disability (employer paid)
- Long-Term Disability (employer paid)
- Life Insurance
- Employee Assistance Program
- Generous PTO Policy
- Tuition Reimbursement
- Employee Referral Program
- Growth and advancement opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Retail Sales Consultant role at Telstra enhancing customer experience through tech solutions. Collaborate with team to meet sales targets in a dynamic retail environment.
Retail Sales Consultant at Telstra focusing on delivering outstanding customer service and transforming the telecommunications experience. Empowering customers and providing tailored solutions in - store.
Customer Service Agent assisting passengers with airport operations in Sarasota, Florida. Responsibilities include reservations, baggage handling, and compliance with security protocols.
Bilingual Technical Customer Service Agent providing support via calls and emails for pharmacy clients. Managing and resolving issues through professionalism in a fast - paced environment.
Customer Service Administrator supporting NHS, long - term care facilities, and private individuals with outstanding service and administrative support.
Customer Service Representative ensuring cleanliness and sanitation. Performing janitorial duties and collaborating with team for effective operations.
Customer Support Analyst managing corporate events and food supplier contracts in São Paulo. Ensuring quality service delivery for client satisfaction in a hybrid work model.
Customer Care Consultant at Prima providing professional and human support for motor insurance queries. Growing with the company while offering customer support through various communication channels.
Loss Prevention Associate at TJ Maxx preventing theft and ensuring store safety. Supports a vibrant team and contributes to a positive customer shopping experience in the store.