Customer Service Representative contacting existing clients for KIND and scheduling appointments for consultations. Working independently towards clearly defined targets in a hybrid work environment.
Responsibilities
Independently contacting our existing customers
Proactively scheduling appointments for consultations at our specialist stores
Maintaining and expanding existing customer relationships
Providing telephone advice to customers about products, pricing, and the KIND consultation process
Working independently based on clearly defined targets
Requirements
Experience in telemarketing is desirable; career changers are warmly welcome
Availability of at least 25 hours per week
Enjoyment of structured, goal-oriented customer communication and performance- and results-oriented work
Confident, empathetic, and persuasive manner in customer contact
Comfortable with both customer support and active sales
Strong customer and service orientation and a high level of quality awareness
Independent, reliable, and self-responsible working style
Motivation to take on new tasks and to achieve goals together
Benefits
Structured onboarding and a well-coordinated team where personal commitment and mutual support come first
Growing, modern environment with opportunities to shape your role and short decision-making paths
Flexible working hours, partial remote work and a modern workplace on the KIND Campus
Daily freshly prepared meals in our subsidized company restaurant — regional, organic quality with a vegetarian option always available
Employee discounts of up to 50% for staff and 30% for relatives on our KIND products (eyewear & hearing systems)
"Corporate benefits" — attractive employee offers from well-known providers
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