Contacting existing customers to schedule consultations for KIND services while managing customer relations at a leading company in hearing and optometry.
Responsibilities
Independent outreach to our existing customers
Proactively scheduling appointments for consultations at our retail stores
Maintaining and developing existing customer relationships
Telephone-based customer consultations regarding products, pricing, and the process of KIND consultations
Working independently based on clearly defined targets
Requirements
Experience in telemarketing is desirable; career changers are welcome
Availability of at least 25 hours per week
Enjoyment of structured, goal-oriented customer communication and a performance- and results-oriented work style
Confident, empathetic, and persuasive manner in customer interactions
Comfortable with both customer support and active sales
Strong customer and service orientation and a high sense of quality
Independent, reliable, and self-driven working style
Motivation to take on new tasks and to achieve goals together
Benefits
Structured onboarding and a well-coordinated team where personal commitment and mutual support come first
A growing, modern environment with opportunities to shape your role and short decision-making paths
Flexible working hours, partial remote work, and a modern workplace at the KIND Campus
Daily freshly prepared meals in our subsidized company restaurant – regional, organic quality and always with a vegetarian option
Employee discounts of up to 50% for staff and 30% for family members on our KIND products (eyewear & hearing systems)
"Corporate benefits" – attractive employee offers from well-known providers
Job title
Customer Service Center Representative, Outbound Telemarketing Consultant, Part-time/Full-time (m/f/d)
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