Senior Technical Consultant leading design discussions for enterprise - scale ServiceNow implementations. Focusing on ITSM HRSD, SPM, ITOM to enhance operational efficiency and drive business success.
About the role
- ServiceNow Engineer responsible for designing and supporting ServiceNow solutions. Collaborating with departments to gather requirements and implement technical solutions.
Responsibilities
- Design, configure, and implement ServiceNow modules and workflows
- Collaborate with stakeholders to gather requirements and translate them into technical solutions
- Develop and maintain integrations between ServiceNow and other enterprise systems
- Ensure compliance with best practices for coding, testing, and deployment
- Troubleshoot and resolve technical issues related to ServiceNow applications
- Create and maintain comprehensive documentation for all changes and configurations
- Participate in Agile development processes
- Support upgrades patches and new releases of the ServiceNow Platform
Requirements
- Bachelor's Degree (preferred) OR equivalent experience (required)
- Basic Understanding of effective self-management practices
- Working Knowledge of effective communication concepts, tools and techniques
- Basic Understanding of the decision-making process and associated tools and techniques
- Basic Understanding of business concepts, tools, and processes
- Basic Understanding of technical troubleshooting approaches
- Working Knowledge of agile methodologies and the agile development lifecycle
- Basic Understanding of Information Technology (IT) systems
- Working Knowledge of Information Technology (IT) standards and policies
- Basic Understanding of emerging technologies
Benefits
- eligibility for incentive compensation subject to individual and company performance
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