Senior Architect/Business Analyst improving business units with ServiceNow applications in a global setting. Involves process consultation and collaboration across product teams.
About the role
- AI Product Owner responsible for the vision, roadmap, and delivery of AI capabilities in ServiceNow. Joining Kenvue's global team to innovate and elevate service experiences.
Responsibilities
- Define and evolve the strategic vision for AI-powered enhancements in ServiceNow.
- Identify and prioritize opportunities to embed AI—Now Assist, AI Agents, predictive intelligence—across HRSD, S2P, WSD, Virtual Agent and other modules.
- Collaborate with module Product Owners and Operational teams to translate their roadmaps into AI-driven user outcomes.
- Serve as principal liaison between Product Owners, Tech & Data, AI Squad and Platform teams to drive alignment on AI initiatives.
- Lead discovery sessions to uncover AI-driven use cases across ServiceNow modules.
- Craft, groom, and prioritize user stories in collaboration with module PO teams and engineering.
- Work with engineering teams (including Platform and Agile delivery teams) to support sprint planning and execution.
- Iterate AI features based on feedback, usage analytics, and evolving best practices.
Requirements
- Bachelor’s degree in Business, Computer Science, Engineering, or a related field.
- 5–7+ years in Product Management or Product Ownership, with at least 2–3 years leading AI-driven initiatives.
- Proven track record delivering AI/ML-based solutions in enterprise environments, preferably on ServiceNow.
- Direct experience with ServiceNow AI modules (Now Assist, AI Agents, predictive intelligence, etc.) is strongly preferred.
- Experience working with module POs (HRSD, S2P, etc.), aligning cross-functional roadmap execution.
- Deep understanding of Agile/Scrum.
- Familiarity with JIRA/Confluence or similar tools.
- Certifications: ServiceNow Certified System Administrator or AI module certifications. Certified Scrum Product Owner (CSPO) or similar. AI/ML training or certification a plus.
- Exceptional stakeholder management and communication, capable of aligning business and technical stakeholders.
- Strong analytical skills—comfortable using data for prioritization and measuring outcome-based impact.
- Business acumen with ability to translate complex problems into scalable, automated solutions.
- Familiarity with data governance, privacy, and compliance in AI contexts.
Benefits
- Competitive compensation and benefits package.
- Opportunities for AI training and professional development.
- Collaborative, innovation-focused, and inclusive workplace culture.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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