Hybrid AI ServiceNow Business Product Owner

at Kenvue

• Job title: AI ServiceNow Business Product Owner
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ServiceNow
• Location requirements: Hybrid, Bangalore, India

About the role

• AI Product Owner responsible for the vision, roadmap, and delivery of AI capabilities in ServiceNow. Joining Kenvue's global team to innovate and elevate service experiences.

Responsibilities

• Define and evolve the strategic vision for AI-powered enhancements in ServiceNow.
• Identify and prioritize opportunities to embed AI—Now Assist, AI Agents, predictive intelligence—across HRSD, S2P, WSD, Virtual Agent and other modules.
• Collaborate with module Product Owners and Operational teams to translate their roadmaps into AI-driven user outcomes.
• Serve as principal liaison between Product Owners, Tech & Data, AI Squad and Platform teams to drive alignment on AI initiatives.
• Lead discovery sessions to uncover AI-driven use cases across ServiceNow modules.
• Craft, groom, and prioritize user stories in collaboration with module PO teams and engineering.
• Work with engineering teams (including Platform and Agile delivery teams) to support sprint planning and execution.
• Iterate AI features based on feedback, usage analytics, and evolving best practices.

Requirements

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field.
• 5–7+ years in Product Management or Product Ownership, with at least 2–3 years leading AI-driven initiatives.
• Proven track record delivering AI/ML-based solutions in enterprise environments, preferably on ServiceNow.
• Direct experience with ServiceNow AI modules (Now Assist, AI Agents, predictive intelligence, etc.) is strongly preferred.
• Experience working with module POs (HRSD, S2P, etc.), aligning cross-functional roadmap execution.
• Deep understanding of Agile/Scrum.
• Familiarity with JIRA/Confluence or similar tools.
• Certifications: ServiceNow Certified System Administrator or AI module certifications. Certified Scrum Product Owner (CSPO) or similar. AI/ML training or certification a plus.
• Exceptional stakeholder management and communication, capable of aligning business and technical stakeholders.
• Strong analytical skills—comfortable using data for prioritization and measuring outcome-based impact.
• Business acumen with ability to translate complex problems into scalable, automated solutions.
• Familiarity with data governance, privacy, and compliance in AI contexts.

Benefits

• Competitive compensation and benefits package.
• Opportunities for AI training and professional development.
• Collaborative, innovation-focused, and inclusive workplace culture.