HR Coordinator supporting a customer-focused environment at Kentro. Engaging with employees and enhancing HR processes to foster positive workplace culture in McLean, VA.
Responsibilities
Welcome employees, and serve as the friendly, approachable first point of contact for HR-related questions
Use your customer service mindset to listen, problem-solve, and guide employees to the right resources
Create a positive, supportive experience in every interaction, whether in person, email, or phone
Lead new hire orientation and onboarding, ensuring every employee feels prepared, confident, and excited on day one
Support the preparation of HR data and reports requested by departments such as Business Development, Executive Leadership, Finance, and Operations
Assist with tracking and organizing workforce metrics (headcount, onboarding activity, turnover, compliance-related data, etc.)
Learn how HR data is used to support business decisions, planning, and strategy
Assist with drafting, updating, and organizing HR documentation, guides, and workflows using modern tools and technology
Bring curiosity and ideas around how AI can improve efficiency, accuracy, and the employee experience—while maintaining confidentiality and sound judgment
Help ensure HR data is accurate, timely, and presented clearly for internal stakeholders
Maintain accurate employee records in our HR systems with strong attention to detail
Work closely with Payroll, IT, and managers to ensure a seamless employee experience
Build strong relationships across departments and levels of the organization
Assist with HR compliance activities and learn how policies align with federal, state, and local employment requirements
Help interpret HR policies and procedures, providing clear, consistent guidance to employees while knowing when to escalate complex questions
Requirements
Internship experience, entry-level roles, or customer-facing work experience strongly encouraged
Bachelor’s degree in human resources, Business Administration, or a related field preferred (or in progress)
People-First Mindset: Warm, approachable, and service-oriented
Strong Communicator: Clear, professional verbal and written communication skills
Organized & Detail-Oriented: Able to juggle multiple tasks while handling confidential information
Tech-Comfortable: Willing to learn HR systems and comfortable with Microsoft Office tools
Proactive Learner: Curious, motivated, and excited to grow your HR knowledge
Trustworthy: Exercises discretion and sound judgment always
Benefits
We offer competitive benefits package including paid time off
healthcare benefits
supplemental benefits
401k including an employer match
discount perks
rewards
education reimbursement for certifications, degrees, or professional development
funds for activities such as virtual and in-person happy hours, holiday events
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