Account Manager for City Wide Facility Solutions managing B2B accounts and ensuring client satisfaction. Responsible for client retention and expanding building solutions with a focus on quality service.
About the role
- Senior Account Manager managing client relationships and project planning. Leading strategic development in a hybrid work environment at Karsh Hagan in Denver.
Responsibilities
- Manage multiple relationships with clients, is the face of day-to-day communication, and sets expectations for project delivery.
- Help to clarify and develop project objectives, identify challenges, and guide the creation of strategies and metrics for success.
- Build a strong relationship with clients rooted in trust, honesty, strategic prowess, thoughtful problem-solving, and the ability to integrate creative and media ideas.
- Lead the agency and client teams by inspiring positive outcomes through an understanding of client goals, measurement, and opportunities.
- Balance the dual expectations of your clients and the agency.
- Assist the Account Supervisor/Director with strategic planning, scopes of work, annual contacts, etc.
- Ensure operational excellence and that relevant information is communicated and translated into specific actions.
- Maintain and grow knowledge of the client’s business (objectives, risks, and strategies) and its marketing goals, applying them to the direction of projects.
- Identify opportunities for incremental growth and proactive thought leadership.
- Financial management responsibilities include writing and reviewing SOWs, billing for client(s) managed, and reviewing monthly billing spreadsheets with clients.
- Mentor and support the career development of junior team members.
Requirements
- Previous experience in an advertising agency account service role with a minimum of 4-6 years of experience in the Advertising Industry, with a minimum of 2+ years in tourism and/or QSR.
- Bachelor’s degree or equivalent in a related field.
- Proven track record for results, ROI, and business impact.
- Committed to building strategic plans, partnerships, and outcomes.
- Deep understanding of brand marketing and communications planning, and execution.
- Ability to lead and integrate internal and external teams.
- Dedicated to client service and nurturing the Client-Agency relationship.
- Excellent organizational, communication, and leadership skills.
- Persuasive presenter and leader.
- Forward-thinking with the ability to strategically plan and schedule well in advance of implementation.
- Resourceful, proactive, and team-oriented.
- Strong attention to detail and follow-through.
- Fiscally responsible and a disciplined steward of budgets.
Benefits
- A hybrid work environment—Tuesdays and Thursdays in the office, remote the rest.
- Unlimited PTO with 10 paid holidays and a full holiday break from Christmas through New Year.
- Company-paid volunteer day each year, planned by internal committees.
- An employer-paid ski day—where we shut down for the day so you can hit the slopes or just relax.
- A robust Learning & Development Program that includes free access to MasterClass.
- A furry-friend-friendly office where dogs are just as important as coworkers.
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