Customer Experience Chatbot Senior Associate at DraftKings responsible for chatbot conversation design and performance improvements. Collaborating cross - functionally to enhance customer experiences via AI - driven solutions.
About the role
- Customer Support Specialist assisting with support inquiries on a financial platform. Helping onboarding and managing customer relationships digitally.
Responsibilities
- You answer support inquiries about our platform — quickly, clearly and solution-oriented
- You guide new Sparkassen and distribution partners through technical onboarding and act as their competent point of contact
- You strengthen long-term customer relationships — together with Sales and Product Management
- You work digital-first: video chat, email, phone — efficiently, empathetically, on point
- You actively contribute to the further development of our support processes
Requirements
- Vocational training as a bank clerk or a comparable qualification
- Initial experience in mortgage financing and certification under §34i GewO would be nice, but are not mandatory
- Nice-to-have: experience in platform business or knowledge of the Sparkassen-Finanzgruppe
- Interest in technical topics and a desire to really understand things
- Strong communication skills, empathy and enjoyment of teamwork
- Quick comprehension and ability to work independently
- Confident use of MS Office, ideally also experience with CRM systems
Benefits
- Remote work option
- Trust-based working hours
- Flexible planning of your 30 days of annual leave
- Option to extend your vacation by up to 20 days
- Health budget
- Subsidy for the Deutschlandticket
- Employee discounts
- Gympass
- Company pension plan
- External employee counseling
- Hypobike
- Hypoport shares
- Group accident insurance
- After-work parties
- Sports programs
- Free drinks/snacks
- And much more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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