Customer Experience Chatbot Senior Associate at DraftKings responsible for chatbot conversation design and performance improvements. Collaborating cross - functionally to enhance customer experiences via AI - driven solutions.
About the role
- Customer Service Coordinator managing calls and inquiries at PestCo servicing the pest control industry. Engage with customers, maintain databases and develop product knowledge.
Responsibilities
- Manage incoming calls and customer inquiries.
- Manage and maintain a customer “Sales lead” database.
- Respond to routine customer questions and concerns promptly as needed.
- Identify and assess customer inquiries to achieve customer satisfaction.
- Education and Training provided on-the-job.
- Maintain an efficient calendar of day-to-day activities.
- Develop a strong knowledge of the company’s products, processes, and services.
- All duties for Customer Service Representative assigned by management.
Requirements
- High school diploma or equivalent.
- Strong Communication skills effectively through verbal, written and in person.
- Strong customer service and in-person presentation skills.
- Strong attention to detail and accurate record keeping.
- Self-motivated and results driven.
- Firm knowledge of Microsoft Word, Excel, PowerPoint, Mac.
- Pass a background check.
- Pest Control experience preferred but not required.
Benefits
- Overtime, Commissions, and Bonuses (for applicable roles)
- Paid Time Off, Paid Sick Time, & Paid Holidays
- Medical, Dental, and Vision Insurance
- Company Provided Life Insurance
- 401K – Employer Match
- Health Savings Account (HSA) - Automatic Employer Contribution
- Flexible Spending Account (FSA), Dependent Care FSA
- Voluntary Life Insurance (Employee, Spouse & Child)
- Voluntary Short-Term and Long-Term Disability
- Voluntary Options (Accident, Critical Illness, and Hospital Indemnity Coverage)
- Employee Assistance Program
- PestCo Discounts Program (Included Child Care, Event Tickets, and thousands of Discounts!)
- SmartDollar Financial Wellness Program
- Educational Resources and Training provided on-the-job.
- Medical Benefits are effective on the 1st of the month following the date of hire.
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