Customer Experience Chatbot Senior Associate at DraftKings responsible for chatbot conversation design and performance improvements. Collaborating cross - functionally to enhance customer experiences via AI - driven solutions.
About the role
- Customer Service Representative providing compassionate service and support to veterinary clinics. Building relationships and managing customer needs in the pet aftercare industry.
Responsibilities
- Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service
- Build trusted relationships with clinic staff and families through empathy, respect, and professionalism
- Safely handle pets in the aftercare process with dignity and care
- Manage customer needs and solve problems effectively
- Support Gateway’s reputation for exceptional service in every interaction
- Collect feedback to improve service quality and enhance the overall customer experience
- Address any service issues proactively and escalate concerns to the appropriate department when necessary
- Educate clinics on company services, policies, and procedures to enhance their experience and optimize operations.
Requirements
- High school diploma or GED required as minimum
- Prior experience in customer service, account management, or sales/route sales is highly desirable
- Proficiency in CRM systems and sales tracking tools
- Ability to work early morning hours, weekends, and holidays as needed
- Basic math and computer skills for order placement and inventory tracking
- Valid driver’s license with a clean driving record.
Benefits
- Medical, Dental, and Vision Plans with low co-pays designed to support you and your family
- Company-paid Life, AD&D and LTD insurance for all full-time employees
- Critical Illness, Accident, and Pet Insurance available as voluntary benefits
- 401(k) with employer match – we invest in your future
- Great Hearts and Minds Program – limited annual subsidy for your dependents’ education
- Tuition assistance – up to $2,000 for approved education courses
- Grow with Gateway Program – access to in-house learning and development for your career goals including the Gateway Management Advancement program (G-MAP)
- Employee wellness and support programs accessible in an established Employee Assistance Program
- Paid holidays and PTO so you can rest, recharge, and enjoy time with family
- Physical activity - Not built to sit behind a desk, don't worry this role will get you out and about doing some physical activity
- Opportunity to do something meaningful with your life - Support others in their time of need.
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