Client Support Specialist providing direct support to healthcare clients in the financial experience. Leading operational changes, project planning, and ensuring clear communication with stakeholders.
About the role
- Customer Experience Manager enhancing customer satisfaction and optimizing user journeys at Dr. Klein. Focused on strategic project management and collaboration in a hybrid work environment.
Responsibilities
- You think creatively and base decisions on data to shape our Customer & User Experience
- You identify the needs and pain points of our customers
- You design customer journeys and manage related projects
- You initiate and lead projects to improve the customer experience
- You support the ongoing development of digital touchpoints
- You drive standardization and productivity improvements
Requirements
- University degree (e.g., Business Administration, Business Psychology, Marketing/Communications) or a comparable qualification
- Relevant professional experience in Customer Experience, User Experience, or a similar field
- Method knowledge of Design Thinking, Service Design, Journey Mapping, and agile working methods
- Strong project management skills
- Analytical thinking and a proactive approach
- Excellent communication and facilitation skills
Benefits
- Flexible working hours
- Option for hybrid work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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