Senior Growth Marketing Manager leading acquisition, conversion, and growth strategies at AI - powered SaaS company. Collaborating with Product and Engineering to drive impactful marketing strategies.
About the role
- Customer Growth Manager ensuring best use of JUPUS by existing clients in a growing Legal Tech company. Proactively improving customer retention and discovering additional functionalities.
Responsibilities
- You are the central point of contact for our existing customers and ensure they integrate JUPUS into their daily work as effectively as possible.
- You identify opportunities for customers to use JUPUS more efficiently and help them discover additional features and tailored solutions.
- You proactively work to prevent churn by advising customers early and offering solutions to any challenges.
- You conduct strategic conversations to maximize the individual value for each law firm.
- You analyze customer behavior and the health score to develop data-driven measures for retention and expansion.
- You work closely with the Product, Sales, and Support teams to channel customer feedback into the further development of JUPUS.
- You carry out targeted win-back conversations with customers who have already canceled and actively work on their reactivation.
Requirements
- Excellent customer communication: You are empathetic, persuasive, and skilled at building long-term relationships.
- Sales aptitude: You can demonstrate value, identify upsell opportunities, and proactively pursue them.
- Experience in Customer Growth, Retention & Expansion: You have 1–2 years in a comparable role and bring valuable experience.
- Strategic thinking: You understand customer needs, recognize patterns, and develop sustainable solutions for long-term adoption.
- Initiative & ownership: You take action, search for solutions independently, and actively drive success.
- Data-driven approach: You use analyses and KPIs to make well-founded decisions for customer strategy.
- Startup mentality: You enjoy a dynamic environment, have a hands-on mentality, and want to make a real impact!
- German at C2 level (spoken and written); good English is a plus.
Benefits
- Grow with us: We offer numerous opportunities for professional development and the chance to help rethink one of the world’s oldest industries.
- Dynamic startup culture: Work in a motivated, collegial team where everyone supports one another.
- Flexibility: Remote work and flexible working hours are part of our offering.
- Modern equipment: A current MacBook is waiting for you.
- Stay fit: We cover your Urban Sports Club membership!
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