Hybrid Customer Growth Manager

at JUPUS

• Job title: Customer Growth Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Koln, Germany

About the role

• Customer Growth Manager ensuring best use of JUPUS by existing clients in a growing Legal Tech company. Proactively improving customer retention and discovering additional functionalities.

Responsibilities

• You are the central point of contact for our existing customers and ensure they integrate JUPUS into their daily work as effectively as possible.
• You identify opportunities for customers to use JUPUS more efficiently and help them discover additional features and tailored solutions.
• You proactively work to prevent churn by advising customers early and offering solutions to any challenges.
• You conduct strategic conversations to maximize the individual value for each law firm.
• You analyze customer behavior and the health score to develop data-driven measures for retention and expansion.
• You work closely with the Product, Sales, and Support teams to channel customer feedback into the further development of JUPUS.
• You carry out targeted win-back conversations with customers who have already canceled and actively work on their reactivation.

Requirements

• Excellent customer communication: You are empathetic, persuasive, and skilled at building long-term relationships.
• Sales aptitude: You can demonstrate value, identify upsell opportunities, and proactively pursue them.
• Experience in Customer Growth, Retention & Expansion: You have 1–2 years in a comparable role and bring valuable experience.
• Strategic thinking: You understand customer needs, recognize patterns, and develop sustainable solutions for long-term adoption.
• Initiative & ownership: You take action, search for solutions independently, and actively drive success.
• Data-driven approach: You use analyses and KPIs to make well-founded decisions for customer strategy.
• Startup mentality: You enjoy a dynamic environment, have a hands-on mentality, and want to make a real impact!
• German at C2 level (spoken and written); good English is a plus.

Benefits

• Grow with us: We offer numerous opportunities for professional development and the chance to help rethink one of the world’s oldest industries.
• Dynamic startup culture: Work in a motivated, collegial team where everyone supports one another.
• Flexibility: Remote work and flexible working hours are part of our offering.
• Modern equipment: A current MacBook is waiting for you.
• Stay fit: We cover your Urban Sports Club membership!